Helpdesk Coordinator

1 month ago

Havant, United Kingdom CV-Library Full time

Salary: Up to £28,000.00 per year + Bonus Scheme

Job Type: Full-time, Permanent

Location: Chichester, Havant, Portsmouth

Benefits: 25 Days Holiday, Flexi Working / Hybrid

Hours: Monday to Friday (9:00-17:00) Early Finish Friday

We are seeking a highly organised and customer-focused Help Desk Coordinator to join a growing Maintenance and Repairs business for commercial sector.

The successful candidate will be responsible for providing support on the reactive maintenance help desk and ensuring smooth communication between clients, contractors, and the internal team.

Main Responsibilities:

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Provide support on the reactive maintenance help desk for clients, engineer's and contractors.

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Input job requests and works orders via the software system, ensuring all required fields are completed.

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Respond to calls from a dedicated maintenance phone line.

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Chase contractors for updates and completion of works.

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Arrange for quotations on costed works.

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Work collaboratively within the team to maintain positive working relationships.

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Report any issues preventing task fulfilment to the Head of Maintenance.

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Process contractor invoices.

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Prepare reports for key clients.

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Perform other reasonable duties as required.

Essential Skills:

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Strong administration skills.

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Excellent telephone manner.

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A good understanding of Microsoft Office and general IT knowledge.

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Excellent communication and customer service skills.

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Strong organisation and time management skills.

Desirable Experience:

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Previous experience in a helpdesk or scheduling role.

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Experience within property management or facilities management administration.

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Application Questions:

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Are you an experienced Helpdesk Coordinator or Administrator?

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Do you have good telephone skills?

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Do you have a good understanding of Microsoft Office software packages and general IT knowledge

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