Revenue and Benefits Team Leader

3 weeks ago

Spalding, United Kingdom CV-Library Full time

As part of our exciting service transformation, we are looking for an experienced, motivated and ambitious Revenues and Benefits professional to join us in a new position of Revenue and Benefits Team Leader.

PSPS delivers Revenues and Benefits services to around 150,000 Council Tax, and 25,000 Benefit customers on behalf of our three client councils.

Reporting to the Deputy Head of Revenues and Benefits, initially you will lead on the transfer and integration of the Customer Engagement team and function into the Revenues and Benefits service. Using your leadership skills and your extensive Revenues and Benefits technical knowledge and experience, you will lead and develop a high-performing team which puts the customer at the heart of the service, with first time resolution, and demand reduction being key objectives.

As a leader in our organisation, you will work collaboratively as part of the Revenues and Benefits Management Team, contributing to the direction and transformation of the service, and our ‘one team’ culture.

If this sounds interesting, it could be the role for you

What we need from you:

* Exceptional technical knowledge and extensive experience in local taxation and / or housing benefits

* Ability to lead, develop and motivate a high-performing team in a busy and demanding environment,

* Excellent communication, ICT and change management skills,

* Exceptional planning and organisation skills, with ability to adapt and respond efficiently and confidently to changing demands and priorities.

We offer great benefits including:

* Local Government Pension Scheme, 23.1% employer contribution

* 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra

* Get your birthday off*

* Agile working policy- Minimum of 2 days working in the office per week

* Employee Assistance Programme

* Employee Benefits Platform including retail, holiday, and leisure discounts

* Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives

* We support your career development

*A qualifying period will need to be completed to obtain these benefits

ABOUT US:

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.

PSPS has committed to be a Disability Confident employer.

PSPS is an equal opportunities employer.

PSPS reserve the right to change the closing date.

For this role we do require the successful candidate will be required to undertake BPSS (Baseline Personnel Security Standard) check which includes a basic DBS check

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