Housing Team Area Manager

2 months ago

Hemel Hempstead, United Kingdom CV-Library Full time

Housing Team Area Manager - £51,051 pa

About the Role

The Housing Team Area Manager will be responsible for providing a highly professional customer focused housing management service to Hightown’s residents in rented accommodation and to housing applicants.

The duties will include managing a team of staff who are responsible for taking appropriate action on breaches of tenancies, including anti-social behaviour, ensuring that tenants are able to become involved in the management of their homes, and working in conjunction with the Income Recovery and Lettings team to ensure that general needs properties are let in a timely manner and that appropriate action is taken to deal with arrears of rent and charges. The Housing Team Area Manager will seek to deliver an excellent level of service in the context of changing residents’ needs, regulatory requirements and best practice.

Key Responsibilities:

To manage and motivate a team of Officers to provide high quality customer-oriented services and to oversee the line management of a team of administration level staff.

To provide direction and support to the team, setting improvement targets and undertaking regular supervisions and appraisals in line with Hightown’s staff management practices.

To chair Hightown’s Complaints Scrutiny Group, ensuring that recommendations are forwarded to the Head of Housing for consideration.

To assess tenancy review recommendations made by Officers, and make decisions regarding the future of the tenancy where applicable.

To oversee tenancy enforcement case work, and represent Hightown in court where required.

To support the Head of Housing in working with residents to develop and monitor Hightown’s Local Arrangements to meet the Regulator’s standards.

To represent Hightown at liaison meetings with local authorities and other bodies as appropriate.

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 9,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service

£51,051 pa for a 35 hour a week contract

Regular support from your line manager and colleagues

Annual bonus based on satisfactory performance

Monthly attendance bonus on top of your basic salary

Annual salary and cost of living review

Commitment to health and wellbeing with the Five Ways to Wellbeing

Ongoing professional development and support to deliver outstanding support

Workplace pension scheme and life assurance of three times your annual salary

Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us

Friendly and supportive team environment

Employee assistance helpline

Mileage paid for car usage

Well-equipped on-site gym

Closing date: Sunday 1st December 2024

Interview date: Tuesday 10th December 2024

We are an Equal Opportunities & Disability Confident Employer.

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