Banking Associate

Kind Consultancy is working with a leading Banking & Financial Services brand which is currently seeking Telephony Banking Associates for a 6 month contract role, with the possibility of a permanent role to follow. Paying £17.78 per hour via Umbrella, the position will be fully office-based in the organisation's Newcastle Upon Tyne office (in the Gosforth area) for a training period, before moving to hybrid, working 35 hours per week Monday to Sunday.

The Telephony Banking Associate will focus on delivering exceptional customer service with key responsibilities including:

* Delivering outstanding customer service via telephone and webchat, ensuring the customer experience is as positive as possible

* Acting as an ambassador for the brand, going above and beyond for customers whenever possible

* Building rapport with customers and answering questions in relation to their accounts and applications

* Identifying and dealing with customers who may have vulnerabilities which require more tailored help and support.

Our ideal candidate for the Banking Associate - Telephony contract:

* Has very strong communication skills with a natural ability to engage and build a rapport with lots of different personalities – whether than be over the phone or via webchat.

* Has a background in frontline customer facing telephone positions and a track record of successfully talking to customers and handling sensitive and challenging situations.

* Has a positive and professional attitude and is a real "people person"

* Thrives in a fast-paced customer-focussed environment

* Is inquisitive, with the confidence to ask the right questions to get to the root of the problem and offer the best solutions.

* Is a patient and empathetic listener, able to make callers feel both heard and listened to

* Demonstrates consistently strong attention to detail and accuracy

* Is emotionally resilient, open, and honest and a team player

* Is a fast learner, able to adapt quickly to new information

* Having previous experience of customer-focussed work within Banking including knowledge of Banking Fraud would be highly desirable, but is not essential

If you are interested in the Banking Associate - Telephony contract, are available to start in January 2025, live in or can commute to Gosforth, and have the skills and experience we're looking for, please apply with an updated CV today