Guest Relations Manager

3 weeks ago

Portman Square, United Kingdom CV-Library Full time

JKS Restaurants are seeking a Guest Relations Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Guest Relations Manager looking for a new role in an award-winning, critically acclaimed group.

The Group

JKS Restaurants was founded by siblings Jyotin, Karam and Sunaina Sethi in November 2008. The group has received critical acclaim and industry recognition since its inception, including 7 Michelin stars, 4 Michelin Bib Gourmands and one restaurant ranked in the World’s 100 Best restaurants.

The JKS portfolio currently includes Michelin Starred restaurants Trishna, Gymkhana, Kitchen Table, Sabor and Lyle’s; as well as cult favourites Hoppers, BAO, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi and Ambassadors Clubhouse. Pubs include The Cadogan Arms, the George and the Hound.

JKS Restaurants offers a unique chance to either pursue a career in fine dining or develop within casual trend focused cuisine, with opportunities across all disciplines for those looking to progress their careers within a people focused, collaborative hospitality group.

The Position

As Guest Relations Manager, you will play a crucial role in ensuring that every guest enjoys a memorable and seamless experience. You will be responsible for managing booking experiences and creating an inviting atmosphere that reflects the unique charm of our venues.

Key Responsibilities:

Guest Experience Management:

Ensure a warm and welcoming experience for guests from initial enquiry to confirmation

Oversee the reservations system, guest comms and manage bookings efficiently to maximise capacity

Personally engage with guests, addressing any concerns or special requests to enhance their experience

Maintain and establish long lasting relationships with new and existing guests

VIP Guest Relations:

Manage VIP contacts with direct booking access to the group

Utilise industry and concierge contacts, ensuring there is a consistent pipeline of guests

Proactively develop and maintain relationships with VIP guests and regular patrons

Implement personalised services for VIPs, ensuring they receive exceptional treatment during their visits and their presence is known by service teams

Feedback and Improvement:

Actively seek and analyse guest feedback to identify areas for improvement

Implement strategies to enhance guest satisfaction and loyalty

Collaboration with Other Departments:

Work closely with the kitchen, bar, and management teams to ensure a cohesive and synchronised operation

Collaborate with marketing and PR teams to promote special events and maintain a positive public image

Assist the Events team with potential business development opportunities

External networking; representing JKS at key networking events such as Golden Keys

Administrative Tasks:

Manage reservations, guest lists, and seating arrangements

Prepare reports on guest feedback, reservations, and other relevant metrics

Requirements:

Proven experience in a similar role within the hospitality industry, preferably in a high-end restaurant setting

Previous experience with VIP guests (preferred)

Exceptional communication and interpersonal skills

Strong organizational and multitasking abilities

A passion for delivering exceptional customer service

Knowledge of reservation systems and hospitality software

Ability to work evenings, weekends, and public holidays as required

Benefits & Culture

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

Treat Yourself

Up to 50% off dining across JKS Restaurants

Retail & Takeaway Discounts

Code App Membership

Look After Yourself

Discounted Gym Membership

Wagestream – stream your pay earlier

Company Donations for your involvement with Charities

Employee Assistance Program

Access to Financial Advice

Wedding Gift & New-born Care Package " Celebrating your big occasions

Season Ticket Loan

Progress Yourself

Access to our fantastic L&D Calendar

A personalised learning & development plan to develop your skills and knowledge

Career progression with a fast-growing, critically acclaimed restaurant group.

Be Yourself

Additional holiday for every year with us (rising to 30 days)

Employee referral scheme - paying up to £600 per referral

Staff parties & long service awards

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