ICT Application Support Manager

4 days ago

Russell Square, United Kingdom CV-Library Full time

ICT Application Manager

Imperial London Hotels Group based @ The Royal National

40 Hours - £55,000.00 + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

We are currently recruiting for an ICT Application Manager

The Application Support Manager is responsible for overseeing the operations of the application support team to ensure the efficient functioning, availability, and reliability of business-critical applications. This role requires strong technical acumen, exceptional leadership skills, and a customer-focused mindset to deliver high-quality support services. The manager will also work closely with cross-functional teams, including partners, operations, and business stakeholders, to resolve issues and enhance application performance. The role will require the ICT application manager to oversee integrations between booking platforms (e.g., OTA, GDS) and in-house applications.

Key responsibilities

* Provide oversight and management to the IT Application team to deliver IT services

* Assesses user needs to provide support and proactive service, including analysis of opportunities to take advantage of available tools

* Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates

* Manages the release process for applications which includes effective department wide and end user communication

* Manages testing scripts and identifies opportunities for improvement

* Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications

* Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups

* Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies

* Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies

* Assists with the preparation of budget for IT systems and services related interfaces and applications

Must have

* 5+ years in application support, IT operations, or a similar role.

* 2+ years in a leadership or managerial capacity

* Experience of managing and supporting critical hospitality applications

* Knowledge of Property Management Systems (PMS) & Point of Sale (POS) systems

* Knowledge of booking engines and CRM platforms.

* Strong understanding of guest services and operational workflows in hotels, restaurants, or resorts

What you'll get in return

* 28 Days Holiday pro-rata increasing with length of service up to 33 days

* Free meals on duty

* Uniform & dry-cleaning

* Workplace pension scheme

* £300 Refer a Friend Scheme

* Employee recognition

* Employee awards

* Social events

* Interest-free Season Ticket Loan / Travelcard Loan

* 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)

* Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets

* Shopping discounts across several high-street brands and online retailers (via Each Person)

  • Assistant ICT Manager

    4 days ago

    Russell Square, United Kingdom CV-Library Full time

    Assistant ICT Manager Imperial London Hotels Group based @ The Royal National 40 Hours - £45,000.00 + Benefits About ILH Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that...

  • Senior IT Support Engineer

    4 days ago

    Russell Square, United Kingdom CV-Library Full time

    Location: London Start: ASAP Contract Length: 6 months with possible extension Rate: £24.18 per hour Working Style: On-Site Introduction Role: Provide technical support at a key customer site Tasks: Address how-to questions, troubleshooting, break/fix services (in-person or via MS Teams) Skills: Proficient in Windows 10/11, Office 365, Google...

  • Senior Project Manager

    6 hours ago

    Russell Square, United Kingdom CV-Library Full time

    Feeling held back? Maybe you’re in a position where projects are being put on hold, or you’re bogged down by smaller projects that clip your wings. If managing major works and seeing the tangible results of your efforts motivates you, then you might like the sound of this. The University of London is thriving. As the UK’s number one...

  • Project Manager

    5 days ago

    Russell Square, United Kingdom CV-Library Full time

    An independent construction and property consultancy that is committed to providing a world-class service to clients is looking for an ambitious and dedicated Project Manager to join the growing team of 1,300 in Central London.  As Project Manager, you will receive a salary of £70,000 - £80,000 per annum, depending on experience. They...

  • Project Manager

    6 hours ago

    Russell Square, United Kingdom CV-Library Full time

    How’s your project pipeline looking? Perhaps you’re twiddling your thumbs, or a lack of funding is holding you back. If working client-side, delivering a large programme of capital works with a close-knit team sounds like you, then you might like the sound of this. The University of London is thriving. As the UK’s number one provider of...

  • Account Manager – Microscopy

    1 month ago

    Russell Square, United Kingdom CV-Library Full time

    Account Manager – Microscopy (PhD / Masters Graduate) Location: London £36K - £41K Basic + £8K Travel Allowance + Bonus (£10K-20K) + Healthcare + £500 Home Office Allowance + Wellbeing Allowance + 10% Pension + Life Insurance + Dental + 27 Days Holiday (rising with service) + Public Holidays + Benefits Fantastic...

  • Account Manager – Microscopy

    3 weeks ago

    Russell Square, United Kingdom Mase Consulting Ltd Full time

    Account Manager – Microscopy (PhD / Masters Graduate)Location: London£36K - £41K Basic + £8K Travel Allowance + Bonus (£10K-20K) + Healthcare + £500 Home Office Allowance + Wellbeing Allowance + 10% Pension + Life Insurance + Dental + 27 Days Holiday (rising with service) + Public Holidays + BenefitsFantastic training and induction programThis is a...

  • Contract Manager

    3 weeks ago

    Russell Square, United Kingdom CV-Library Full time

    Our client is a leading FM Service Provider with a national presence. It operates across a variety of sectors and is a true market leader. It is looking to hire a Contract Manager in the Russell Square area of London. As the Contract Manager, you will be responsible for the delivery of the hard services to a large commercial building. Your team will be made...

  • Reception Manager

    2 weeks ago

    Russell Square, United Kingdom CV-Library Full time

    Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £31,113.44+ benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its...

  • Night Manager

    2 weeks ago

    Russell Square, United Kingdom CV-Library Full time

    Night Manager Imperial London Hotels based at the Royal National Hotel 44 Hours (4 Nights out of 7 Nights a week pro-rota, 12 hours shift) £40,000 (Depending on experience) + Benefits About ILH Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury....

  • Cluster Meeting & Events Sales Manager

    2 weeks ago

    Russell Square, United Kingdom CV-Library Full time

    40 hours a week (Flexible 5/ 7 days) £50,000 (Dependent on experience) + Benefits In joining our team, you’ll be immediately welcomed into the Imperial London Hotels (ILH) Family of Hotels where we have a rich history of over 200 years of hospitality experience creating unique guest experiences. Our eight hotels are all located in the heart of...

  • Administrator (Learning and Development)

    3 days ago

    Russell Square, United Kingdom CV-Library Full time

    Your new company Our client is a prestigious higher education institute who specialise in federal public research. This university offers the opportunity for online and blended courses in a number of disciplines. Our client is looking for a temporary administrator to join their Learning and Development team for one month starting in January to cover for...

  • Wet Laundry Operative

    2 months ago

    Russell Square, United Kingdom CV-Library Full time

    Wet Laundry Operative Impress Laundry Part of Imperial London Hotel Group. Based at The Royal National Hotel Contract 40 hours a week (5 of 7 days - Saturday & Sunday mandatory) ) 08:30 - 17.00 £24,232.00 pa + Benefits Imperial London Hotels has been running hotels in Central London for over 185 years, currently operating seven 3 & 4-star hotels...

  • Wet Laundry Operator

    3 weeks ago

    Russell Square, United Kingdom The Imperial London Hotels Ltd Full time

    Wet Laundry OperatorImpress LaundryPart of Imperial London Hotel Group. Based at The Royal National HotelContract 40 hours a week (5 of 7 days - Saturday & Sunday mandatory) ) 08:30 - 17.00£24,232.00 + BenefitsImperial London Hotels has been running hotels in Central London for over 185 years, currently operating seven 3 & 4-star hotels in the heart of...

  • Wet Laundry Operator

    4 weeks ago

    Russell Square, United Kingdom CV-Library Full time

    Wet Laundry Operator Impress Laundry Part of Imperial London Hotel Group. Based at The Royal National Hotel Contract 40 hours a week (5 of 7 days - Saturday & Sunday mandatory) ) 08:30 - 17.00 £24,232.00 + Benefits Imperial London Hotels has been running hotels in Central London for over 185 years, currently operating seven 3 & 4-star hotels in...

  • EA to Finance Director

    4 days ago

    Russell Square, United Kingdom CV-Library Full time

    This is an exciting opportunity for a highly organised and experienced Executive Assistant to provide comprehensive support to the Finance Director (FD) in one of the most prestigious London based arts organisations. Client Details With more than 1000 employees, this organisation is known for its commitment to culture, education, and historical...

  • EA to Finance Director

    4 days ago

    Russell Square, United Kingdom Page Personnel Full time

    This is an exciting opportunity for a highly organised and experienced Executive Assistant to provide comprehensive support to the Finance Director (FD) in one of the most prestigious London based arts organisations. Client Details With more than 1000 employees, this organisation is known for its commitment to culture, education, and historical...

  • HSE Regional Operations Advisor

    1 month ago

    Russell Square, United Kingdom CV-Library Full time

    Job Advertisement: HSE Regional Operations Advisor (6-Month Contract)Position Overview:We are seeking a highly skilled and motivated HSE Regional Operations Advisor for a 6-month contract with one of the leading innovators in the data centre industry. This role requires a professional with a strong Health, Safety, and Environmental (HSE) background to...

  • HSE Regional Operations Advisor

    3 weeks ago

    Russell Square, United Kingdom Executive Network Group Full time

    Job Advertisement: HSE Regional Operations Advisor (6-Month Contract)Position Overview:We are seeking a highly skilled and motivated HSE Regional Operations Advisor for a 6-month contract with one of the leading innovators in the data centre industry. This role requires a professional with a strong Health, Safety, and Environmental (HSE) background to...

  • Food & Beverage Supervisor

    2 months ago

    Russell Square, United Kingdom CV-Library Full time

    Food & Beverage Supervisor Imperial London Hotel based at Holiday Inn Bloomsbury Hotel & President Hotel 40 hours (5 out of 7 days weekly rota) £27,539.00 + Service Charge & Tips + Benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury....