Service Administrator

19 hours ago

Milton Keynes, United Kingdom CV-Library Full time

Would you like to work for a wonderful company in their purpose built building which is bright and welcoming?
Do you posess excellent Excel, SAP and CRM knowledge?
Do you have the ability to deliver excellent service delivery to customers when dealing with their orders?

If you can demonstrate all of the above and below, I would like to hear from you

Planning and organisation
Results Driven
Teamplayer
confident with great attention to detail

Overview
As part of the Service team, the responsibilities for this role are key to the day to day running and growing of the service business. Experienced in your field, you will provide ‘first class’ service to a number of stakeholders including UK based customers and service operations.
Your tasks

Spare parts administration – generating quotations in SAP
Taking spare part order requests from customers and engineers
Answering phone calls from internal and external customers
Placing spares orders with suppliers and maintaining relevant minimum stock levels
Proactively sell spares to increase spares turnover
Invoicing service orders
Invoice queries
Uploading invoices and relevant documents to customer online portals
Daily reports to identify and correct orders stuck in error queues
Weekly (or at request) revenue reports for the Service Director
Key account monthly invoicing and asset list maintenance and management
Ad hoc customer reportsYour profile

Customer focus with excellent customer service experience
Effective communication skills both oral and written
Be a confident problem solver
Multitask
Experience of a performance managed environment, including working to SLA's and achieving KPI's
Ability to work well under pressure
Organized with a good attention to detail
Team Player
Confident with Microsoft packages, particularly excelProficient in SAP and CRM Systems
Behaviors

Planning and Organizing
Working with the team members and organizes personal time and resources to meet both deadlines and objectives.
Able to accept multiple objectives and prioritize accordingly.
Can take a planned approach whilst being able to incorporate changes.
Monitors own progress effectively.
Responds proactively to short term a business needs which may impact on normal role performance.
Shows particular attention to detail.
Willingness to work Out of standard hours working to meet the needs of the customer and business
Drive for Results
Works hard to achieve set targets.
Works hard on a personal level to overcome difficulty in achieving results.
Keen to improve skills, learn from mistakes and accept constructive feedback.
Team worker
Works hard to sustain team performance by encouraging others.
Actively shares knowledge with the team.
Builds trust through contact, helpfulness, and consistency of behavior.
Adheres to company processes, procedures, and accuracy of administration to achieve results for the team.
Takes personal responsibility for activity that will benefit the team.
Confidence and Assertiveness
Becomes involved in and contributes to team decisions.
Offers suggestions to overcome difficulties.
Remains calm under challenge, with the ability to explain their position when asked.
Able to assert self positively without disrupting performance

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