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1st / 2nd Line Support Technician

2 months ago

Ely, United Kingdom CV-Library Full time

SDL Solutions Limited is seeking a 1st / 2nd Line Support Technician to join a consultancy company based in Ely, Cambridge.

This role is key to the implementation and maintenance of the company’s computing needs as well as ensuring that facilities are safe and well-functioning.

KEY RESPONSIBILITIES

Support, Helpdesk and Maintenance:

* Provide 1st and 2nd line support to the business via our internal helpdesk to resolve problems in person and remotely and escalate as required, whilst working with third-party support companies.

* Support and administer the internal phone system and mobile phones.

* Install, configure and update hardware and software applications.

* Perform routine maintenance on IT systems.

* Support and upgrade the network across all offices.

* Review the security of data, network access and backup systems and resolve any issues that arise.

* Work with the team providing security training to best practices as well as ensuring that IT systems remain secure.

* Ensure regular communication with the team and Company on IT and facilities updates.

Onboarding, Offboarding and Internal Moves:

* Carry out and support the onboarding of new starters and offboarding of leavers.

* Utilise project management tools to ensure that all steps are completed and a smooth onboarding/offboarding of employees.

* Carry out internal moves by the set deadline ensuring that permissions are reviewed.

* Help users and implement training to increase the adoption of IT services across the business.

* Work with IT suppliers for procurement of IT equipment following internal processes.

Projects:

* Plan and implement IT projects and initiatives both with the team and independently.

* Help identify problematic areas and provide potential solutions and ideas.

* Work with third parties on day-to-day support and projects.

SPECIAL REQUIREMENTS

* Proven experience in an IT Technician or similar Role

* Strong knowledge of Windows, Active Directory, Microsoft365 Admin and Endpoint Manager.

* Ideally knowledge of SonicWALL, Unifi, Android & MacOS desirable.

* Familiarity with cloud services (e.g., AWS, Azure).

* Outstanding problem-solving and analytical skills

* Good team player, demonstrating flexibility and adaptability.

IN RETURN THEY OFFER:

* Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.

* Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years’ service

* Excellent training & development opportunities within a growing organisation

* Life insurance, BUPA, Free Park + many more benefits

Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Desktop, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, AWS, Azure, VMWare, Hyper-V, MCSA, MCSE, MCITP, MCDST, MTA

Salary range between £25,000.00-£28,000.00 per year

1st / 2nd Line Support Technician – Ely, Cambridge