SENDIASS Information and Advice Officer

3 weeks ago


Leeds, United Kingdom CV-Library Full time

SENDIASS Information and Advice Officer

Contract Type: Temporary
Location: Leeds, Hybrid
Hours: Full Time

About the Role

As a SENDIASS Information and Advice Officer, you will be the first point of contact for our Advice Line, providing initial advice, information, and signposting to families, as well as triaging enquiries that require more specialist support. Your role will also include maintaining service communications (such as updating the website and social media), developing accessible resources (like guides and videos), and supporting outreach activities such as workshops and information sessions.

Key Responsibilities:

Respond to voicemails, emails, and web enquiries promptly and professionally.
Offer general advice and information on SEND processes and topics, signposting to appropriate services where necessary.
Collect and maintain service user data in line with GDPR and organisational policies.
Triage enquiries, escalating to additional advice or support services when required.
Assist with virtual and in-person outreach activities, including workshops and advice sessions.
Write, edit, and update service resources such as guides, factsheets, and videos.
Manage and post updates to social media platforms and the website.
Identify and appropriately escalate safeguarding concerns in a timely manner.
Work collaboratively as part of a team to deliver a high-quality service.Essential Skills and Experience:

Strong listening and communication skills, with the ability to explain complex legislation in an accessible way.
Understanding of the needs of vulnerable children and families, especially those with SEND.
Ability to defuse situations and maintain positive communication under pressure.
Competence in collecting and analysing data for monitoring purposes.
Experience working collaboratively within a team environment.Why Choose Ackerman Pierce?

Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process.
To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce



  • Leeds, United Kingdom Ackerman Pierce Ltd Full time

    SENDIASS Information and Advice Officer Contract Type: Temporary Location: Leeds, Hybrid Hours: Full Time About the Role As a SENDIASS Information and Advice Officer, you will be the first point of contact for our Advice Line, providing initial advice, information, and signposting to families, as well as triaging enquiries that require more specialist...


  • Leeds, United Kingdom Ackerman Pierce Ltd Full time

    SENDIASS Information and Advice Officer Contract Type: Temporary Location: Leeds, Hybrid Hours: Full Time About the Role As a SENDIASS Information and Advice Officer, you will be the first point of contact for our Advice Line, providing initial advice, information, and signposting to families, as well as triaging enquiries that require more specialist...


  • Leeds, United Kingdom CV-Library Full time

    IMH Recruitment are currently looking for reliable SENDIASS Information and Advice Officer for our client based in Leeds Job Overview To support with frontline delivery of the SEND IAS service. The role would be expected to act as first point of contact for the service advice line, providing data capture, initial responses, signposting and where appropriate,...


  • Leeds, United Kingdom Citizens Advice Full time

    **Location: Leeds Office** Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference,...


  • Leeds, United Kingdom NHS England and NHS Improvement Full time

    The Corporate Information Governance (IG) team’s mission is to enable a lawful and ethical culture for the use of information to deliver and improve our high-quality patient care. We are based within the new Directorate of the Chief Delivery Officer and provide an internal IG service to NHS England and NHS Improvement. We support managers and staff across...


  • Leeds, United Kingdom Novus Full time

    Job description Are you looking to make a difference? Are you looking for an exciting opportunity to help others to improve their lives, the lives of their families and to make a positive contribution to their local community? Then prison education is for you. We are committed to making a difference and we need motivated and passionate colleagues who can...


  • Leeds, United Kingdom Patient Information Forum Full time

    Job description **Member Engagement Officer** The Member Engagement Officer will support members across our diverse membership of national health charities, NHS bodies and private companies providing efficient administration and excellent customer service. They will engage with members and non-members to promote PIF and the PIF TICK and help develop...

  • Information Officer

    18 hours ago


    Leeds, United Kingdom TFPL & Sue Hill Recruitment Full time

    A leading law firm has a new job opportunity for an Information Officer, to join their central legal Information and knowledge service. This is a permanent job role that can be based in various locations across the UK, London, Birmingham, Manchester or Exeterwith a hybrid working policy. If someone is based outside of London they would be required to travel...


  • Leeds, United Kingdom Citizens Advice Full time

    Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people...

  • Head of Advice

    7 months ago


    Leeds, United Kingdom TFAS Wealth Ltd Full time

    At TFAS Wealth, we pride ourselves on providing fully independent and straightforward financial advice, all conveniently delivered remotely across the UK. TFAS Wealth is committed to offering a holistic approach to our client’s financial well-being. We strive to make the financial planning journey as clear, empowering, and convenient as possible. The Head...


  • Leeds, United Kingdom Fruition IT Full time

    Job Description**Information Security Officer - GRC** **£55,000 - £65,000 benefits** **Leeds - 3 days / week onsite** Are you looking to take strategic ownership of an Information Security function in a highly regulated business? A well-established, well-recognised organisation in Leeds are looking to hire an experienced Information Security...

  • Medicines Advice Lead

    2 weeks ago


    Leeds, Leeds, United Kingdom NHS Full time

    Leeds Teaching Hospitals NHS Trust is seeking an experienced pharmacist to join our dynamic Medicines Advice team as a Lead Advanced Pharmacist. The successful candidate will provide expert guidance on the safe and effective use of medicines.About the RoleThe post holder will work collaboratively with our pharmacists and pharmacy technicians to ensure that...


  • Leeds, United Kingdom Flutter Entertainment Full time

    Our Information Security tribe are looking for a hardworking Business Information Security Officer (BISO) to join the team! This role team is part of Flutter UK & Ireland, which includes powerhouses Paddy Power, Betfair Tombola and Sky Betting & Gaming. InfoSec are the Tribe that provides practical, effective security guidance, frameworks and services to...


  • Leeds, United Kingdom Walker Morris Full time

    As the Information and Learning officer you will play a key role in providing research for your colleagues, planning training, and establishing innovative ways of working. The Information and Learning officer is a varied role that will allow you to plan and provide training to your colleagues, both in-person and online, to help them utilise the databases...


  • Leeds, United Kingdom Walker Morris LLP Full time

    Overview:As the Information and Learning officer you will play a key role in providing research for your colleagues, planning training, and establishing innovative ways of working. The Information and Learning officer is a varied role that will allow you to plan and provide training to your colleagues, both in-person and online, to help them utilise the...


  • Leeds, United Kingdom thebigword Full time

    Thebigword makes the world a smaller place by breaking down language barriers, supporting global trade and helping people access goods, commerce and services in their own languages. Founded in 1980, we provide the best translation, interpretation, localisation and language technology solutions - handling up to 50,000 worldwide assignments every day. We’re...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    About the PositionWe are looking for an experienced Information Protection Officer to join our team at Interface Recruitment UK. As a key member of our IT department, you will be responsible for protecting our organization's sensitive information.The Job Overview:Assist with info security incident management and response activitiesGeneral day-to-day support...

  • Chief Advice Officer

    2 months ago


    Leeds, United Kingdom Axon Moore Full time

    Axon Moore are engaged on a search for a Chief Advice Officer for a financial services client in the Leeds area. This senior leadership / C-Suite role is highly focused on all aspects of Customer Excellence and requires strong knowledge of Consumer Duty, and a strong track record of leadership within an FSA regulated environment. Leading on Customer...

  • Chief Advice Officer

    2 months ago


    Leeds, United Kingdom Axon Moore Full time

    Axon Moore are engaged on a search for a Chief Advice Officer for a financial services client in the Leeds area. This senior leadership / C-Suite role is highly focused on all aspects of Customer Excellence and requires strong knowledge of Consumer Duty, and a strong track record of leadership within an FSA regulated environment. Leading on Customer...

  • Chief Advice Officer

    2 months ago


    Leeds, United Kingdom Axon Moore Full time

    Axon Moore are engaged on a search for a Chief Advice Officer for a financial services client in the Leeds area.This senior leadership / C-Suite role is highly focused on all aspects of Customer Excellence and requires strong knowledge of Consumer Duty, and a strong track record of leadership within an FSA regulated environment.The role has arisen due to the...