Application Analyst

1 month ago

Birmingham, United Kingdom CV-Library Full time

The Role

Due to a growth plan within our IT team, we are delighted to confirm that Fortem Solutions are currently recruiting for an Application Analyst. This role will be based at our Birmingham site, however agile working is available.

This is an exciting opportunity to become a key part of Fortem's Application and Data Services Team. Providing essential 2nd line support for a wide variety of off the shelf and in house developed web and mobile apps this role will also require taking on the challenge of proposing and leading on the implementation of IT solutions to business problems; in addition to supporting on larger strategic projects and the mobilisation of new contracts.

We are looking for someone who has good knowledge of at least 2 out of our 3 core systems:
1. TotalMobile Mobilise
2. TotalMobile Connect
3. Trimble Fieldview

The Project

Key Responsibilities:
* Provide 2nd line support for all applications in use across the business via tickets logged in ServiceNow
* Managing customer expectations and achieving set service level agreements and key performance indicators, whilst always trying to exceed them.
* Creation and updating on system knowledge base articles Implement and perform system testing against requirements using best practice methodologies
* Work with stakeholders to gather and specify requirements for system changes, fixes and developments
* Work with branches to perform user acceptance testing of implemented solutions prior to transitioning into the live environment
* Escalate problems to the Application Specialists where required to ensure swift resolution
* Project manage smaller projects ensuring project governance is adhered to i.e. producing documentation, status reports
* Mentor and support other team members and work as part of a team, propagating knowledge
* Organise and manage own workload effectively to meet all project timescales and managers expectations
* Support Application Specialists in set up and testing of all Fortem applications required to meet the needs of the contract
* Deliver training and advice on Applications and Mobile Devices to meet the needs of the contract

Essential and Desirable Criteria

Essential
* Previous experience supporting/mobilising one or more of the following applications: TotalMobile Mobilise, TotalMobile Connect or Trimble Fieldview
* Proven experience of working with and supporting existing business systems and applications (preferably in the Repairs & Maintenance or Social Housing Management sectors)
* Excellent communication, interpersonal and presentation skills
* Effective interrogation and analytical skills
* Full driving license

Desirable
* Operational/commercial experience within the maintenance/construction sector
* Working within a matrix structure
· Experience of regression Testing of applications including recording the results of testing
· Ability to build and use SQL queries to extract/analyse data
· Experience of working with ServiceNow
· ITIL foundation or equivalent of 3 years experience

Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.

Personal Qualities

At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We are looking for people to join our team aligned to our values which are: loyal & united, honest & trustworthy, take responsibility, be proud, and listen & act. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.

Additional Information

* 25 days annual leave + bank holidays & your birthday off
* Pay review every January
* 26 weeks full pay maternity leave
* 8 weeks full pay paternity leave
* Discounted gym memberships at national and local gyms
* Up to £3,000 colleague referral fee
* Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

About Us

Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets

  • Application Support Analyst

    4 days ago

    Birmingham, United Kingdom SF Recruitment Full time

    Application Support Analyst is sought by a leading medical innovation SciTech company based South Birmingham (remote working available). Utilising the latest in big data and AI technology this company are using pioneering research to position their commercial ventures as a market leading integrated automated solution. With company expansion planned over the...

  • Graduate Application Support Analyst

    6 days ago

    Birmingham, United Kingdom SF Recruitment Full time

    Graduate Application Support Analyst is sought by a leading medical innovation SciTech company based South Birmingham (remote working available). Utilising the latest in big data and AI technology this company are using pioneering research to position their commercial ventures as a market leading integrated automated solution. With company expansion planned...

  • Application Analyst Position

    2 weeks ago

    Birmingham, Birmingham, United Kingdom University of Alabama, Birmingham Full time

    Overview">The University of Alabama at Birmingham is seeking a skilled Application Analyst Fully Remote to join our team. As an Application Analyst, you will be responsible for providing support for the analysis, design, estimates, development, documentation, testing, and implementation of new computer programs. You will also monitor, enhance, and provide...

  • Application Support Analyst

    4 days ago

    Birmingham, United Kingdom Crimson Full time

    **Application Support Analyst - Application - Birmingham** **Key Responsibilities** - To ensure that all incident data analysis and trend reporting is provided in accordance with an agreed Service Level Agreement and is based upon the information held in a single agreed repository. - To develop and implement policies in partnership with all support and...

  • Senior Application Analyst

    6 days ago

    Birmingham, United Kingdom Reed Secure Full time

    **Our mission is simpleto help the world Love Mondays.** Reed Secure are working with a major **counter terrorism unit **who are looking for a **Senior Application Analyst**to support a national policing team with the running of its IT infrastructure. **Job summary**: This role will report to the National Applications and Data Manager to provide...

  • Application Support Analyst

    4 days ago

    Birmingham, United Kingdom Modis Full time

    **Application Support Analyst** Modis are currently working in partnership with a market leading software solutions provider to recruit an experienced Application Support Analyst with experience of providing 2nd line support to both internal and external clients. **Please note this role is fully remote and will provide extensive development...

  • Senior Application Analyst

    6 days ago

    Birmingham, United Kingdom Reed Secure Full time

    **Our mission is simpleto help the world Love Mondays.** Every week, thousands of people across the UK start a new job - and it’s our job to help them get there. REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions We are recruiting for a Senior Application Analyst to support a national policing team with...

  • Application Support Analyst

    4 days ago

    Birmingham, United Kingdom Modis Full time

    Application Support Analyst / Support / Systems / UAT / Real Estate / Accountancy / Finance Job - Systems Support Specialist Salary - £30-40K Location - Birmingham City Centre - Office based Start - Immediate **The Role**: As a Systems support specialist on the Product team, you will work closing with stakeholders and other team members across multiple...

  • Application Support Analyst

    6 days ago

    Birmingham, United Kingdom Xpertise Recruitment Ltd Full time

    **Application Support Analyst (Birmingham - Hybrid) - £35k-£40k - Events** **eCommerce Platforms | Application Support | Web Development | Configurations | ITIL** **Salary**:£35,000 - £40,000 **Location: Birmingham (Hybrid)** **Key Responsibilities** - Maintain accurate ticket history to ensure excellent continuity in support, meaning stakeholders...

  • Analyst - Liquidity Risk Applications

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Goldman Sachs Full time

    We are seeking a highly skilled Analyst to join our Risk Engineering group in Birmingham. As a member of our team, you will play a critical role in developing highly scalable and reliable applications for liquidity risk management.Liquidity Risk Application professionals are part of the firm's value proposition, balancing functional responsibility with...

  • Application Support Analyst

    2 days ago

    Birmingham, United Kingdom CRG TEC Full time

    **Role**: Application Support Analyst **Package**: up to £38k plus benefits **Location**: Remote Working Are you currently working in a product support role within an IT environment and looking for those next steps in your career? Fancy joining a great product support team working for a progressive software company all from the comfort of your own home?...

  • Oracle Application Support Engineer/Analyst

    2 weeks ago

    Birmingham, United Kingdom Teksystems Full time

    Description Technical Skills: Proficiency in SQL: Essential for database management and troubleshooting.Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler.Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions.Troubleshooting Skills: Ability to...

  • Oracle Application Support Engineer/Analyst

    2 weeks ago

    Birmingham, United Kingdom Teksystems Full time

    Job Description Description Technical Skills: Proficiency in SQL: Essential for database management and troubleshooting.Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler.Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions.Troubleshooting...

  • Senior Applications Support Analyst

    2 days ago

    Birmingham, United Kingdom Counter Terrorism Police Full time

    **Senior Applications Support Analyst - Counter Terrorism Policing (CTP)** **£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.** **Location: Birmingham** **Join us as a Senior Applications Support Analystand help keep the...

  • Oracle Application Support Engineer/Analyst

    2 weeks ago

    Birmingham, United Kingdom TEKsystems Full time

    Job DescriptionDescriptionTechnical Skills: Proficiency in SQL: Essential for database management and troubleshooting. Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler. Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions.Troubleshooting...

  • Applications Analyst

    4 days ago

    Birmingham, United Kingdom Counter Terrorism Police Full time

    **Every incident you resolve helps make the country safer** **Keeping the United Kingdom safe is a complex task. With the growing threat to National Security, we need to expand this network the extensive secure network that supports National Police IT - and that means adding to our dedicated team. It's yourchance to take on a brand new role and play your...

  • Conflicts Analyst

    4 weeks ago

    Birmingham, United Kingdom CV-Library Full time

    Conflicts Analyst BCR/AK/11174 £33,000- 12 month FTC Birmingham Are you an experienced Conflicts Analyst looking to continue your career within one of the leading global law firms? If yes, then please continue reading... Key duties and responsibilities of the Conflicts Analyst: Reviewing new business intake requests and collating results for...

  • Pricing Analyst

    1 month ago

    Birmingham, United Kingdom CV-Library Full time

    Pricing Analyst Location - Birmingham City Centre Salary - £25,000 - £30,000 An opportunity has arisen within a highly acquisitive business in Birmingham City Centre, for a Pricing Analyst to join their growing finance team on a permanent basis, this opportunity has come about due to an internal promotion. Reporting directly to the Finance...

  • Compliance Analyst

    1 month ago

    Birmingham, United Kingdom Ntrinsic Consulting Full time

    Compliance Analyst – Fully Remote UK Compliance Analyst is required by our FinTech client to take ownership the ongoing review of the Conduct Risk Framework, proposing enhancements for the effective management, monitoring and reporting of Conduct Risk.As Compliance Analyst you will embed Consumer Duty into BAU practice, review and update policies and...

  • Oracle Application Support Engineer/Analyst

    2 weeks ago

    Birmingham, United Kingdom TEKsystems Full time

    Job Description Description Technical Skills: Proficiency in SQL: Essential for database management and troubleshooting. Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler. Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions. Troubleshooting...