Payroll Manager

2 months ago

Clifton City and Borough of Salford, United Kingdom CV-Library Full time

About the role
Working within the Payroll Manager Service team, you'll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You'll assist both the clients and the employee users with payroll and systems queries, and should also be seen as a subject matter expert for this across the wider business. You'll be focused on service delivery and providing a great client experience.
Key responsibilities include:
* Managing an strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely.
* Building close working relationships with both the clients and the team.
* Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
* Owning and taking responsibility for the client journey, always ensuring service excellence.
* Helping clients understand how best to use their Moorepay Software to support their business needs.
* Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience.
* Managing customers to control quality and format of client input and reduce delays in processing.
* Reviewing client processes to identify inefficiencies and suggest improvements.
* Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment.
* Meeting departmental and service delivery KPIs and quality standards for the team.
* Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement.
* Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys.
* Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
* Using the CRM to record details of all client interactions.
* Documenting all client specific processing instructions and ensuring these are reviewed and updated regularly.
* Completing all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
* Conducting account client reviews.
* Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place.
* Raising system bugs and improvement ideas with technical support.
* Working closely with payroll processors (based in Kochi, India).
* Sharing ideas to help improve processes.
Skills & experience
* CIPP qualified (or equivalent), or relevant experience working at that level.
* Proven ability in building positive customer relationships.
* Excellent interpersonal and communication skills.
* Moorepay HR expertise or alternate platforms (desirable).
* Experience of operating within an outsourced payroll service provider (desirable).
* Experience in managing large transition projects (desirable).
* Eager to learn and develop.
* Great coaching and mentoring skills.
* Highly organised and methodical in your approach.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure

  • Payroll Manager

    23 hours ago

    City of London, United Kingdom Portfolio Payroll Full time

    We are partnered with a Global Law Firm who are seeking a experienced Payroll Manager to join their small team. The Payroll Manager will report into the EMEA Payroll Manager and will manage one direct report. Responsibilities will include but will not be limited to: - Lead, motivate and develop a direct report - Fully manage and maintain the payroll...

  • Payroll Manager

    4 weeks ago

    Clifton, City and Borough of Salford, United Kingdom JGA Recruitment Full time

    Title: Payroll Manager  Location: Manchester - 3 days in office Salary: Competitive    JGA are seeking a Payroll Manager to join this leading business and work with clients to support, process and advise on their payroll services.     You will be able to enjoy hybrid working (2 day from home) and the chance to lead on your own portfolio. You’ll be...

  • Payroll Manager

    1 month ago

    Clifton, City and Borough of Salford, United Kingdom CV-Library Full time

    Title: Payroll Manager  Location: Manchester - 3 days in office Salary: Competitive    JGA are seeking a Payroll Manager to join this leading business and work with clients to support, process and advise on their payroll services.     You will be able to enjoy hybrid working (2 day from home) and the chance to lead on your own...

  • Payroll Management Specialist

    1 week ago

    Metropolitan Borough of Solihull, United Kingdom Portfolio Payroll Full time

    Join us at Portfolio Payroll as we seek an experienced Employee Compensation Administrator to manage our payroll operations. With a focus on accuracy and efficiency, this role involves processing weekly and monthly payrolls for approximately 5,000 employees.Your key responsibilities will include:Processing payrolls from start to finish, ensuring all...

  • Payroll Supervisor

    2 days ago

    Salford, United Kingdom Portfolio Payroll Full time

    My client is a client payroll outsourcing business in Irlam. Leading a small team you will be a Payroll Supervisor managing a portfolio of clients and assisting with leading the team. This client is looking for a Payroll Supervisor to join them on a permanentbasis. Reporting directly to the Payroll manager, you will be responsible for the timely and...

  • Payroll Administrator

    2 days ago

    Salford, United Kingdom Portfolio Payroll Full time

    My client is a client payroll accountants in Irlam. Based in a small team you will be a Payroll Administrator managing a portfolio of clients. Our client is looking for a Payroll Administrator with over a years experience to join them on a permanent basis. Reporting directly to the Payroll Supervisor, you will be responsible for the timely and accurate...

  • Strategic Payroll Manager

    1 month ago

    Clifton, City and Borough of Salford, United Kingdom CV-Library Full time

    About the role As a Strategic Payroll Manager for Moorepay you'll be responsible for handling a portfolio of clients, making decisions based on your knowledge and experience, delivering every aspect of the strategic payroll service. You will be a subject matter expert on our payroll and our systems, focused on service delivery and providing a great...

  • Payroll Advisor

    3 weeks ago

    Clifton, City and Borough of Salford, United Kingdom CV-Library Full time

    About the role As a Payroll Advisor for Moorepay you'll be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements. Working within a multi-skilled team environment, you will play a critical role in...

  • Payroll Operations Manager

    4 days ago

    Cambridgeshire and Peterborough, United Kingdom Portfolio Payroll Full time

    Job Title: Payroll Operations ManagerAbout the Role:We are seeking an experienced Payroll Operations Manager to join our dynamic team in South Manchester. This is a high-volume payroll function of circa 30,000 with plans to diversify the payroll offering.In this role, you will have the opportunity to drive the direction of the Payroll team and grow and...

  • Payroll Operations Manager

    1 week ago

    Cambridgeshire and Peterborough, United Kingdom Portfolio Payroll Full time

    Job SummaryWe are seeking a highly skilled Payroll Operations Manager to join our team in South Manchester. The successful candidate will have experience of working with a transitioning payroll function and be able to drive positive change to current processes.This is a high volume payroll function of circa 30,000 with plans to diversify the payroll...

  • Senior Payroll Manager Role

    2 weeks ago

    City of Westminster, United Kingdom Portfolio Payroll Limited Full time

    About the JobPortfolio Payroll Limited is looking for an exceptional Senior Payroll Manager to join their team in London.This is an exciting opportunity for someone who wants to take their career to the next level and enjoy a better work-life balance.The salary for this role is approximately £42,000 per annum, depending on your experience.As a Senior...

  • Expert Payroll Management Position

    2 weeks ago

    City of Westminster, Greater London, United Kingdom Portfolio Payroll Limited Full time

    Portfolio Payroll LimitedJob OverviewWe are looking for a skilled Payroll Team Leader to join our team and oversee the management of a team of 2. The successful candidate will have experience processing payroll from start to finish, managing statutory payments, and conducting parallel runs.Responsibilities include:Processing payroll from start to...

  • Senior Payroll Advisor

    1 month ago

    Clifton, City and Borough of Salford, United Kingdom CV-Library Full time

    About the role As a Senior Payroll Advisor for Moorepay you'll be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements. Working within a multi-skilled team environment, you will play a critical...

  • Senior Payroll Advisor

    2 months ago

    Clifton, City and Borough of Salford, United Kingdom CV-Library Full time

    About the role As a Senior Payroll Advisor for Moorepay you'll be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements. Working within a multi-skilled team environment, you will play a critical...

  • International Payroll Specialist

    2 weeks ago

    City of London, United Kingdom Portfolio Payroll Limited Full time

    Portfolio Payroll are partnered with a global financial services organisation who are seeking a hands on and experienced International Payroll Consultant to join their small & supportive payroll team, reporting into the Payroll Manager. Responsibilities include: Working with payroll processing partners to manage UK & French payroll processing Assist with...

  • International Payroll Specialist

    1 hour ago

    City of London, United Kingdom Portfolio Payroll Limited Full time

    Portfolio Payroll are partnered with a global financial services organisation who are seeking a hands on and experienced International Payroll Consultant to join their small & supportive payroll team, reporting into the Payroll Manager. Responsibilities include: Working with payroll processing partners to manage UK & French payroll processing Assist with...

  • Payroll Manager Position

    2 weeks ago

    Clifton, City and Borough of Salford, United Kingdom JGA Recruitment Full time

    Company OverviewJGA Recruitment Group Ltd is a leading specialist payroll, HR & Reward recruitment agency. We are committed to equality of opportunity for all applications and protecting your privacy.

  • International Payroll Specialist

    2 weeks ago

    City of London, United Kingdom Portfolio Payroll Limited Full time

    Portfolio Payroll are partnered with a global financial services organisation who are seeking a hands on and experienced International Payroll Consultant to join their small & supportive payroll team, reporting into the Payroll Manager.Responsibilities include:Working with payroll processing partners to manage UK & French payroll processing Assist with end...

  • Senior Payroll Advisor

    4 weeks ago

    Clifton, City and Borough of Salford, United Kingdom JGA Recruitment Full time

    JGA is exclusively partnered with a leading global organisation seeking multiple payroll professionals in the Manchester area to join their team and provide outstanding service to their clients through this period of change! A fantastic opportunity to join an extremely reputable business, where you will learn, progress and work within a excellent...

  • Senior Payroll Advisor

    1 month ago

    Clifton, City and Borough of Salford, United Kingdom CV-Library Full time

    JGA is exclusively partnered with a leading global organisation seeking multiple payroll professionals in the Manchester area to join their team and provide outstanding service to their clients through this period of change! A fantastic opportunity to join an extremely reputable business, where you will learn, progress and work within a excellent...