Sales & Customer Service Advisor

3 weeks ago


Birmingham, United Kingdom CV-Library Full time

Sales & Customer Service Advisor

Package Description

* £26,500 - £30,000 OTE based on experience

* 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year

* Cycle to Work Scheme (worth up to 5% of basic salary)

* Company Events

* Employee Discount

* Health & Wellbeing Program

* Referral Programme

* Store Discount

At Jewellery Quarter Bullion our mission is to create an accessible, simple & enjoyable customer experience across all of our brands and websites.

We are seeking a dedicated and enthusiastic Sales & Customer Service Advisor to join our sales and customer service team. You will be focused on providing exceptional support to our English-speaking clients, helping them with product advice, handling enquiries, and driving sales through excellent customer service. This is a dynamic role where you will learn about our products and industry, and work closely with our vibrant and collaborative team.

Please note: this role cannot be performed remotely. We do not sponsor visas.

Role Responsibility

* Customer Engagement: Answer inbound calls and emails, providing high-quality assistance to our customers.

* Sales Focus: Drive sales by following up on customer leads and delivering comprehensive product knowledge.

* Product Information: Offer detailed guidance on product specifications, check prices and availability, and process customer orders efficiently.

* Compliance: Finalise payments and perform compliance tasks related to customer onboarding and transactions.

* After-Sales Care: Take ownership of after-sales support, ensuring any issues are resolved promptly and to the customer's satisfaction.

* Administration: Carry out various administrative duties, including record-keeping and updating systems.

* Support: Provide assistance to other teams as needed, contributing to the overall success of the company.

The Ideal Candidate

* Excellent communication skills and confident phone manner.

* A passion for delivering exceptional customer service and a proactive approach to generating business.

* Ability to learn and retain product knowledge, helping you offer tailored solutions to clients.

* Strong organisational skills and attention to detail.

* Team player with a positive attitude, thriving in a collaborative and fast-paced environment.

* Previous experience in a sales or customer service role is advantageous but not essential.

About the Company

Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost, to become the UK’s no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.

We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry.

We Value:

INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.

AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.

AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.

CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.

EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.

If you're excited to contribute to a growing business and resonate with our values, we would love to hear from you. Apply now and let's explore how you can make a difference at Jewellery Quarter Bullion.

Sales & Customer Service Advisor



  • Birmingham, United Kingdom CV-Library Full time

    Sales Advisor – With Customer Service Skills Immediate Availability - Start as a Sales Advisor Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor network and use your customer service skills; be rewarded with fantastic incentives which can include national travel, international travel and financial...

  • Sales Advisor

    1 month ago


    Birmingham, United Kingdom Bloor Homes - Sales & Marketing Full time

    Sales Advisor When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bloor Homes, our Sales Advisors are an integral part of the team one that doesnt just sell bricks and mortar, but that helps make our customers dream new...


  • Birmingham, Birmingham, United Kingdom Advisor Group Full time

    Life Insurance Sales OpportunityAdvisor GroupSales Vice PresidentJob Summary: We are seeking a Sales Vice President to join our team at Advisor Group. The ideal candidate will have a strong background in life insurance sales and a proven track record of success in building and maintaining relationships with clients.Key Responsibilities:Implement sales...


  • Birmingham, Birmingham, United Kingdom Advisor Group Full time

    About UsAdvisor Group is a leading financial services organization dedicated to helping individuals achieve their financial goals.Job SummaryWe are seeking an experienced Insurance Sales Consultant to join our team. As a key member of our sales team, you will be responsible for prospecting advisors within the insurance industry to bring insurance planning to...

  • Sales/Customer Service

    2 months ago


    Birmingham, United Kingdom CV-Library Full time

    Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the...


  • Birmingham, United Kingdom CV-Library Full time

    Customer Service Advisor (UK & Europe) As this role is regularly dealing with European customers, FLUENCY IN FRENCH AND SPANISH IS A MUST Type: Permanent, Full time Salary: £26,600 plus team performance bonus Location: Aston, Birmingham Working Pattern: Hybrid (3 office / 2 remote) Are you a customer service champion? Able to diffuse difficult...


  • Birmingham, United Kingdom RecRight Ltd Full time

    Customer Service Advisor (UK & Europe)As this role is regularly dealing with European customers, FLUENCY IN FRENCH AND SPANISH IS A MUSTType: Permanent, Full timeSalary: £26,600 plus team performance bonusLocation: Aston, BirminghamWorking Pattern: Hybrid (3 office / 2 remote)Are you a customer service champion? Able to diffuse difficult situations with...


  • Birmingham, United Kingdom supreme recruitment services ltd Full time

    Supreme Recruitment are looking for a Customer Service Advisor to join one of our clients to help them support their customer base and help them achieve their goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. You will be part of small friendly team. As...

  • Senior Sales Advisor

    6 months ago


    Birmingham, United Kingdom The Sales Recruitment Network Full time

    **Job Detail**: - Job ID 6467**Senior Sales Advisor** The Sales Recruitment Network is seeking a senior sales advisor to sell direct to consumers on behalf of a leading retail furniture chain. Base salary £22-27K (DOE), plus guaranteed & uncapped personal commission on all sales, plus bonus package to give a realistic OTE of £45-60K. My client is a...

  • Marketing and Sales

    6 months ago


    Birmingham, United Kingdom Switch Advisor Ltd Full time

    Are you an enthusiastic and organised individual with a passion for marketing and sales? Switch Advisor is seeking a top Marketing and Sales Assistant to provide essential support to our dynamic marketing and sales teams, here in Birmingham! **Key Responsibilities**: - **Administrative Support**: Provide administrative assistance to the marketing and sales...

  • Customer Sales Advisor

    6 months ago


    Birmingham, United Kingdom Communications and Solutions Partners Group Full time

    Are you a customer-centric professional with a knack for sales? Join our team as a Customer Sales Advisor and become a pivotal part of our sales force, delivering exceptional service while meeting and exceeding sales targets. **Duties**: - Build and maintain strong relationships with customers - Interact with customers in a friendly and informative manner,...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Customer Service Advisor BCR/AK/11069 Birmingham - St Paul’s Square £12 per hour 4-6 weeks Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly tech savvy enough to support...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Customer Service Advisor BCR/AK/10907 Birmingham - St Paul’s Square £10.90 per hour, potential Temporary - Permanent Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly...


  • Birmingham, United Kingdom Page Personnel Full time

    Hybrid Working - 3 Months Temporary Contract **About Our Client**: My client is a Financial Services business based in Birmingham City Centre, seeking a Customer Service Advisor to come on board on a temporary 3 month contract. As Customer Service Advisor, based in Birmingham, you will be responsible for the following: - Undertaking the day-to-day...


  • Birmingham, United Kingdom Avery Healthcare Full time

    **Clare Court Care Home** located in **Birmingham **is currently recruiting for an enthusiastic, sales-orientated team player to join us as Customer Service Advisor.** **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to...


  • Birmingham, United Kingdom CV-Library Full time

    FS) Customer Service Advisor Location: Birmingham Graduates welcome Salary: up to £24,500 per annum plus bonus Ref: 4220UK1 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4220UK1 The company: An e-commerce company who pride themselves in being UK's number one supplier...


  • Birmingham, United Kingdom CV-Library Full time

    FS) Customer Service Advisor Location: Birmingham Salary: up to £24,500 per annum plus bonus Ref: 4220UK To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4220UK The company: An e-commerce company who pride themselves in being UK's number one supplier of products in their...

  • Sales Advisor

    4 days ago


    Birmingham, United Kingdom Bloor Homes - Sales & Marketing Full time

    Sales AdvisorWhen registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.We are looking for a Sales Advisor tojoin us in our Midlands Region, to be based at our developments across the Midlands Region.Apply fast, check the full description...


  • Birmingham, United Kingdom French Selection Full time

    FS)Customer Service AdvisorLocation: BirminghamGraduates welcomeSalary: up to £24,500 per annum plus bonusRef: 4220UK1To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4220UK1The company: An e-commerce company who pride themselves in being UK's number one supplier of products in their...


  • Birmingham, United Kingdom French Selection Full time

    FS)Customer Service AdvisorLocation: BirminghamSalary: up to £24,500 per annum plus bonusRef: 4220UKTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4220UKThe company: An e-commerce company who pride themselves in being UK's number one supplier of products in their fieldMain duties:...