Product Support Specialist

1 month ago


Charterhouse Square, United Kingdom CV-Library Full time

Cutting edge travel technology company are looking for a Product Support Specialist to work closely with Travel Consultants in making the very best use of their tailor-made travel booking platform. Salary circa 45K. London-based.

Product Support Specialist Responsibilities:

Delivery of professional assistance to Travel Consultants, providing help with platform functionality.
Identification and resolution of technical issues that may arise.
Spend physical time with partner travel companies across London provide on-site support, conduction of training sessions, and building strong relationships.
Develop an intricate understanding of the platform and help with the conceptualisation of system advancements
Collaboration with Technical Product Managers to relay feedback and insight, and any issues
Create training material and conduction of workshops to help Travel Consultants maximize the best use of the platformsProduct Support Specialist Qualifications:

Experience working in a similar position in the SAAS or Travel Sector
Strong technical aptitude able to learn new software and technology. Familiarity with travel booking platforms and/or CRM systems is a big plus
Exceptional verbal and written communication skills
Strong analytical and problem-solving skills
Able to travel around London to work at various travel companies
Product Support Specialist Additional Info:

Benefits Include :

Flexible working
Mental Well-being Support
Learning and Development
25 days annual leave, plus bank holidays
Work bank holidays and take other days off instead in order to embrace everyone's beliefs, culture and identity
Lots of organised socials events
Dress however you feel most comfortableIf you are interested in this Product Support Specialist role and you have the aforementioned experience please send your CV to (url removed)

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit



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