Customer Service Co-Ordinator

2 months ago

Welwyn Garden City, United Kingdom CV-Library Full time

Placing Leaders are recruiting on behalf of our client for a Customer Service Co-Ordinator. We are seeking a Customer Focussed and technically minded individual to work for our client who are a supplier of high quality aluminium windows and doors. The company offer an excellent working environment and the opportunity to work wihtin a global organisation with an enviable product range. Please see job description below and contact us for further details - we are ideally seeking someone with some experience of working within a Building Materials company - more specific windows and doors experience would be a huge advantage.

Customer Service coordinator

The Role

Title: Customer Service coordinator

Reports To: Operations Manager

Department: Operations

Location: Office based

Hours: Monday-Thursday 8.30am until 5pm/ Friday 8.30am until 4pm

Purpose:

To be our clients customers service coordinator responsible and fully accountable for delivering the highest standards of customer satisfaction.

To personally coordinate multiple inquires in accordance with business and customer requirements, contractual obligations, quality standards and budgets in a busy office environment.

To manage customer expectations and to exceed them wherever possible in order to manage, maintain and improve customer satisfaction levels to maximise customer spend and to facilitate profitable mutually beneficial long term customer relationships.

Key Responsibilities/Accountabilities

To manage Inbound telephone inquires and systems to ensure direct customer communication are delivered in accordance with the customer and organization expectations

To manage inbound mail inquires and systems to ensure safe and effective communication in the customer value chain.

To process all aftersales and warranty inquires into there retrospective channels and ensuring the customer is fully informed at each milestone within the value chain.

To update customer details onto various systems thereby ensuring effective customer information within the value chain.

To undertake essential day to day office administration task as and when required to ensure a smooth office operation.

To coordinate and deliver multiple aftersales and warranty activities to ensure engineers are coordinated, informed, and assisted to ensure we always aim to deliver and meet the customers expectation.

To coordinate and deliver of all aftersales and warranty parts to our customers ensuring safe payments, shipping and stock replenishment are in accordance within the companies operating procedure.

· To work as part of a project team, working to customer timescales and deadlines and in accordance with company values.

· To be a helpful and willing team member with good work ethic and ability to communicate across levels.

· To support Sales colleagues when required and where appropriate to assist the customer.

. To proactively review and attend training when required ensure the companies product range and industry standards are understood in line with the company and statutory requirements.

Knowledge/Skills/Experience/Competencies

· Data and process driven i.e. excellent at organising, prioritising and planning in order to facilitate successful delivery of multiple customer inquiries in accordance with agreed business and customer expectations and priorities.

· A clear verbal and written communicator who can communicate successfully across organisational levels.

· Extensive offices based experience.

. Able to maintain a positive “can do” outlook and presence at all times including under pressure..

· Technically competent, a detail conscious practical problem solver who is and able to work consistently to high standards.

· Able to take initiative i.e. proactive, self‐driven and standalone.

· Able to consistently work to high standards and drive others to work to high standards.

· Detail conscious and able to work under pressure and to timelines i.e. time conscious.

· Have the skills to organise and motivate others so targets are met.

· Able to lead and manage sub‐contract works and labour.

· Ability to build relationships and influence customers.

· PC literate on all systems Microsoft.

Key Measures Of Success

· 95% Customer Satisfaction Rating

· 95% FTI (First Time Install) on all aftersales and warranty activities

. 95% information input accurate

· Zero Late Costs i.e. non‐budgeted costs

· 95% customer Design Verification & Validation Team Approved Project Margin Realisation

·

  • Service Co-Ordinator

    2 months ago

    Welwyn Garden City, United Kingdom CV-Library Full time

    We are recruiting on behalf of our client who are a supplier of high quality windows and doors to the construciton industry for a Customer Service Co-ordinator. Our client have a quality high value product and are looking for someone who is able to provide a high quality of service to their customers who may require an engineer visit under warranty or spare...

  • Customer Service

    5 months ago

    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...

  • Customer Service Co-ordinator

    5 months ago

    Welwyn Garden City, United Kingdom CALA Homes Full time

    **About The Role**: Key responsibilities will include, but are not limited to, the following: **Purpose**: To be the first point of contact for customers with defects; coordinating remedial works with purchasers, nominated subcontractors and Cala Maintenance Operatives. You will be providing outstanding customer service to our homeowners to ensure resolution...

  • Customer Service Team Leader

    6 months ago

    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Team Leader **Salary**: £32,000 - £35,000 per annum **Location**: Welwyn Garden City (Hybrid) **Contract**: Permanent - full time **Hours**: Monday to Friday -8.30am - 5pm COMPANY PROFILE Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service Team Leader to join...

  • People Team Co-ordinator

    6 months ago

    Welwyn Garden City, United Kingdom Hertfordshire Community NHS Trust Full time

    Are you an administrator with excellent IT skills, likes working with people and wants to develop their career into a more specialist area? Then we would love to hear from you. The ‘People’ Team provides support to the Trust over several areas including the provision of workforce information, recruitment, operational Human Resources (such as specialist...

  • Technical Services Co-ordinator

    3 weeks ago

    City of London, United Kingdom CV-Library Full time

    Technical Services Co-Ordinator £75,000 + Package Canary Wharf, London In this role you will overall be responsible for: - Managing the production of ME coordinated drawings in conjunction with the CSA works - Managing the production/approval of technical submittals/samples from the MEPS subcontractors in line with the programme and specification...

  • Meeting and Hospitality Co-ordinator

    4 weeks ago

    City of London, United Kingdom CV-Library Full time

    Meeting and Hospitality Co-ordinator Hybrid - three days in the office, two from home (for the initial probationary period of three months, you will be required to be in the office 5 days a week) £28,000 - £30,000 Location - close to Holborn We are working with a membership organisation based in Central London, who are seeking a Meeting and...

  • Journey Co-ordinator

    2 months ago

    City of Westminster, United Kingdom Riverside Full time

    Job Title: Journey Co-ordinator Contract Type : Permanent Salary : £29,635.83 per annum. Working Hours : 37.5 hours per week Working Pattern : 5 days shift pattern and weekends Location : Westminster If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter....

  • Neurodiversity Project Co-ordinator

    5 months ago

    Welwyn Garden City, United Kingdom Hertfordshire Community NHS Trust Full time

    The ambition of the Programme is to develop a needs-led Hertfordshire Neurodiversity Model, that provides timely, and appropriate services to families and neurodiverse children to enable good health and well-being. 1. To provide dedicated project support to specific projects within the Neurodiversity Transformation team as required. 2. To use project...

  • Accreditation Co-ordinator

    5 months ago

    City Centre, United Kingdom Jobs in Letting Full time

    **Accreditation Co-ordinator - Edinburgh** **Part-Time Hybrid role - requiring one day (Thursday) in the office** **21 hours a week** **Salary - £28,000 to £32,942 Pro-rata** **A fantastic Opportunity to use your Residential Letting Experience and first class Customer Service skills; you may be a Private Landlord or currently working within Letting...

  • Relief Workshop Co-ordinator

    5 months ago

    Aberdeen City, United Kingdom Turning Point Scotland Full time

    Job Description 1 **Service: Rosie's Social Enterprises** **Based: Aberdeen** **Salary: £12.00 per hour - Cost of living award pending** **CAREERS THAT CARE!** At Turning Point Scotland, we have opportunities for a Relief Workshop Co-ordinator and help make a positive impact for people, encouraging them to fulfil their lives with exciting and fun...

  • Relief Workshop Co-ordinator

    5 months ago

    Aberdeen City, United Kingdom Turning Point Scotland Full time

    Job Description 1 **Service: Rosie's Social Enterprises** **Based: Aberdeen** **Salary: £11.08 per hour** **CAREERS THAT CARE!** At Turning Point Scotland, we have opportunities for a Relief Workshop Co-ordinator and help make a positive impact for people, encouraging them to fulfil their lives with exciting and fun activities, pursue their hobbies and...

  • Customer Service Liaison Officer

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom fish4.co - Jobboard Full time

    We are seeking a skilled Customer Service Liaison Officer to join our team in Welwyn Garden City. As the voice and face of our business, you will be responsible for dealing with customer enquiries and issues, supporting staff, and maintaining effective communication systems.Key Responsibilities:Act as the primary point of contact for customers and...

  • Funeral Director

    19 hours ago

    Welwyn Garden City, United Kingdom Co-op Full time

    Closing date: 29-11-2024 Funeral Director £34,756 per annum (£14.69 per hour) plus benefits Full Time 45.5 hours per week, Monday to Friday 8am-5pm plus occasional on-call duties covering evenings and weekends Welwyn Garden City, Hertforshire AL7 4ST   No experience needed.   We’re looking for an empathetic and commercially minded person to join the...

  • Funeral Director

    1 day ago

    Welwyn Garden City, United Kingdom Co-op Full time

    Closing date: 29-11-2024 Funeral Director £34,756 per annum (£14.69 per hour) plus benefits Full Time 45.5 hours per week, Monday to Friday 8am-5pm plus occasional on-call duties covering evenings and weekends Welwyn Garden City, Hertforshire AL7 4ST   No experience needed.   We’re looking for an empathetic and commercially minded person to join the...

  • Funeral Director

    2 days ago

    Welwyn Garden City, United Kingdom Co-op Full time

    Closing date: 29-11-2024 Funeral Director £34,756 per annum (£14.69 per hour) plus benefits Full Time 45.5 hours per week, Monday to Friday 8am-5pm plus occasional on-call duties covering evenings and weekends Welwyn Garden City, Hertforshire AL7 4ST   No experience needed.   We’re looking for an empathetic and commercially minded person to join the...

  • Funeral Director

    1 day ago

    WELWYN GARDEN CITY, United Kingdom Co-op Full time

    Closing date: 29-11-2024 Funeral Director £34,756 per annum (£14.69 per hour) plus benefits Full Time 45.5 hours per week, Monday to Friday 8am-5pm plus occasional on-call duties covering evenings and weekends Welwyn Garden City, Hertforshire AL7 4ST   No experience needed.   We’re looking for an empathetic and commercially minded person to join the...

  • Head of Research

    5 months ago

    Welwyn Garden City, United Kingdom NHS Hertfordshire and West Essex Integrated Care Board Full time

    Hertfordshire and West Essex is seeking an experienced Head of Research & Innovation for a 12 month secondment/fixed term contract. The post holder will be responsible to the Strategic Programme Manager in the Medical Directorate. This role involves delivering a cohesive research long-term strategy to sustain research at the highest level. They will create...

  • Assistant Service Co-ordinator

    5 months ago

    Aberdeen City, United Kingdom Turning Point Scotland Full time

    Job Description 1 **Service: Aberdeen Outreach Housing Support** **Based: Aberdeen** **Hours**:Full Time 37hrs** **Salary: £26,635 - £29,459 (£13.84 - £15.31 per hour) - Cost of living award pending** **Contract Permanent** **Step Up - Come join our team**: Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and...

  • Flights & Travel Co-Ordinator

    2 months ago

    Welwyn Garden City, United Kingdom CV-Library Full time

    Location: Welwyn Garden City Working Hours: Monday - Friday, 9 AM - 5 PM Hybrid Working: 3 days in the office, 2 days from home Are you passionate about travel and the outdoors? Do you have a keen eye for detail and experience in the travel industry? If so, we have the perfect opportunity for you! About the Role: Our client, a leading holiday company...