Planner/Scheduler

2 months ago


Oldbury, United Kingdom CV-Library Full time

Job Title: Scheduler
Division: Repairs and Maintenance
Reports to: Customer Service Manager
Direct Reports: None
Main Interfaces: Scheduling Team, Residents, RLO’s, Supervisor, Contracts Manager, Client

Overall Purpose:

To manage the day-to-day scheduling and administration of the reactive and/or planned repairs service, ensuring that customer service targets are met.

Key Tasks / Activities / Responsibilities:

* Manage resource planning activities to ensure efficient use of resources.

* Monitor performance against Key Performance Indicators (KPIs) to ensure all jobs and appointments are met.

* Regularly check KPI performance and analyze service failures, suggesting improvements where necessary.

* Ensure all reporting to business management is accurate and updated promptly, noting any errors for auditing purposes.

* Provide customer service to residents and clients, addressing queries and rescheduling appointments as necessary.

* Assist in arranging appointments and ensure that resident queries are handled efficiently.

* Support customer satisfaction surveys when required.

* Attend meetings and contribute service updates during internal team meetings.

* Promote a positive team atmosphere within the contract.

* Ensure ID badges are worn and office attire is appropriate at all times.

* Follow all company policies, procedures, and instructions.

* Collaborate with colleagues across other departments in a timely manner when necessary.

* Comply with policies and procedures related to sustainability, environmental compliance, and improvement initiatives.

Person Specification

Key Knowledge:

* IT literate

* Familiarity with the maintenance sector and its terminology

* Knowledge of KPIs and how to meet them

* Experience with scheduling tools such as ROCC, Opti-time, DRS, or similar systems

Key Skills:

* Excellent telephone manner

* Strong customer service focus

* Good communication skills

* Ability to identify problems and find solutions

* Ability to prioritize tasks effectively

* Ability to meet deadlines under pressure

* Attention to detail

* Team player with the ability to collaborate with others

Key Experience:

* Experience in a call centre or customer service environment

* Experience in the maintenance sector (preferred)


  • Repairs Planner

    2 months ago


    Oldbury, United Kingdom Howells Solutions Limited Full time

    Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Oldbury £26,000 per annum Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on...

  • Repairs Planner

    2 months ago


    Oldbury, United Kingdom CV-Library Full time

    Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, permanent Based in Oldbury £26,000 per annum Are you an experienced Repairs Planner? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working...

  • Repairs Planner

    4 weeks ago


    Oldbury, United Kingdom Howells Solutions Limited Full time

    Repairs Planner / Scheduler - Social Housing Repairs & MaintenanceFull-Time, permanentBased in Oldbury£26,000 per annumAre you an experienced Repairs Planner? If so, we may be able to help you!Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs...

  • Repairs Planner

    2 weeks ago


    Oldbury, United Kingdom Howells Solutions Full time

    **Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Temp - Perm Based in Birmingham £22,000 per annum** Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners/ Schedulers to join their...

  • Scheduler

    2 weeks ago


    Oldbury, United Kingdom Howells Solutions Full time

    **Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Permanent Based in Oldbury Monday - Friday, 8am till 5pm** Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners/ Schedulers to join...

  • Work Scheduler

    7 months ago


    Oldbury, United Kingdom Nuclear Restoration Services Full time

    Nuclear Restoration Services (NRS) is the new brand of Magnox Limited, a wholly owned subsidiary of the Nuclear Decommissioning Authority (NDA). NRS is responsible for decommissioning first generation nuclear power stations Berkeley, Bradwell, Chapelcross, Dungeness A, Hinkley Point A, Hunterston A, Oldbury, Sizewell A, Trawsfynydd and Wylfa, and research...


  • Oldbury, Sandwell, United Kingdom Howells Solutions Limited Full time

    Job DescriptionWe are seeking an experienced Repairs Planner / Scheduler to join our team, working on repairs and maintenance within social housing. This is a full-time, permanent position based in Oldbury.

  • Production Scheduler

    7 months ago


    Oldbury, United Kingdom SGS Full time

    **Company Description** SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas....

  • Production Planner

    7 months ago


    Oldbury, United Kingdom YG Engineering Ltd Full time

    Production and Materials Planner Permanent £24,000.00 - £26,000.00 per annum plus additional benefits! Days Birmingham **Position Overview**: We are seeking a talented and driven Production and Materials Planner to join our clients growing team. This role is pivotal in ensuring the seamless coordination of logistics operations while providing...

  • Project Planner

    1 week ago


    Oldbury, United Kingdom Laing O'Rourke Full time

    Location:*Oldbury Employment type:Permanent Job family:Planning Are you a project planner with experience in the manufacturing of steelwork fabrications, pipework and MEP service modules? Then how does the role of project planner at the UK's foremost prefabricator of modular building services, providing nationwide capability sound to you? As the UK's...

  • Transport Planner

    8 months ago


    Oldbury, United Kingdom 365 People Limited Full time

    **Responsibilities**: - Develop and implement transport plans. - Analyse traffic flow and identify potential problems. - Develop strategies to reduce congestion and improve safety. - Evaluate the impact of proposed transport plans on the environment. - Monitor the performance of transport systems and make recommendations for improvement. - Liaise with local...

  • Office Administrator

    2 weeks ago


    Oldbury, United Kingdom Phoenix Gas Services Ltd Full time

    We are seeking an experienced administrator to join our team. As an **Administrator**, you will be assisting with the day to day admin tasks in the office. This would include: - Contacting tenants/customers and booking appointments - Logging dates accurately for certificates, Quality Checks and other important information - Dealing with any tenant/client...

  • Administrator

    2 weeks ago


    Oldbury, United Kingdom Get Staffed Online Recruitment Full time

    **Administrator** **£24,000 per annum** **Tividale** **Permanent, Full Time (37.5 hours)** Are you an Administrator looking for a new role in the Tividale area? Our client is a public transport company that carried over 50m passengers last year! They have expanded through recent acquisitions and now operate from depots across the Midlands, Greater...

  • Ifa Administrator

    7 months ago


    Oldbury, United Kingdom NJR Recruitment Full time

    **IFA ADMINISTRATOR - PENSIONS & INVESTMENTS** **LOCATION: Oldbury** **SALARY: AROUND 26,500 - 32,000** **BENEFITS** In addition to excellent career progression - with fantastic opportunities for promotion - training and support, you will also have the exciting opportunity to take part in charity fundraising events and other social activities. Your core...

  • Load Negotiator

    1 week ago


    Oldbury, United Kingdom POPESCU TRANSPORT LTD Full time

    The primary function of the role is to look at any opportunities within the transport /manufacturing sector to either fill empty returning trailers or look at primary legs from new or existing clients. Build relationships with customers through excellent service levels & great communication. Resolve problems & increase all rates. The fleet is around 25...