Energy Generation Lead Account Manager

5 days ago

Warwick, United Kingdom CV-Library Full time

Our client are experts in data and business process management and they are looking for a Lead Customer Account Manager. This is primarily a customer facing position that requires daily interaction with customers with responsibility for maintaining and building relationships for all assigned clients. This position is also responsible for identifying potential new clients and business opportunities, promoting company products & services, and persuading new customers to place business.

As appropriate, this role requires the management and mentoring of the UK Customer Account Manager team as well as being the technical expert on the database and general reliability engineering principles.

You will report to the Managing Director with some functional reporting to the Vice President of Customer Solutions & Reliability Engineering, located in the USA. The role will also involve working closely with the UK Customer Services Manager as an equivalent peer from a reporting perspective.

The role will be home based, preferably located in the West Midlands, UK.

Lead Account Manager Responsibilities:

* Act as a technical mentor/coach to all Customer Account Managers on their team.

* Manage activities of the Customer Account Manager team members and perform work with respect to the following:

* Understanding of internal procedures including EBS (Equipment Breakdown Structure) and IEEE 762 metrics

* Develop customer relationships through regular dedicated communications

* Support growth of the client base by promotion of the company’s data and range of products and services to current and new clients

* Support assigned customers in the submittal & engineering review of data, ensuring that the information is of sufficient quality to be processed into fleet level data for reliability reporting

* Ensure customer requests and issues are promptly reported into the Help Desk system and resolved to the customer’s satisfaction

* Respond to requests for technical support from customers and/or their customers.

* Document and monitor the customer support cases to ensure a timely resolution

* Develop an understanding of the Energy market and plant equipment (e.g. gas turbines, steam turbines, electric generators, boilers, and balance of plant equipment) and how the customer business strategy operates within this market

* Provide subject matter expertise to the IT organization focused on company products for internal productivity improvement or enhanced customer functionality

* Work with clients to identify their needs and determine how the compsny can best meet those requirements. Identify new sales opportunities and develop strategies to win new business

* Represent the company in an ethical and professional manner and carry out required duties in compliance with prescribed business practices. Demonstrate confidence, patience, politeness, tact and diplomacy especially when dealing with difficult and/or sensitive situations with the company’s employees and customers.

* Commitment and adherence to Q1 Quality First policy.

* Provide subject matter expertise to the IT organization focused on company products for internal productivity improvement or enhanced customer functionality.

* Other duties as may be assigned to meet the ongoing needs of the organization

Lead Account Manager Requirements

* Degree in any technical subject (ie Mechanical or Electrical Engineering or Technical Degree) or equivalent work experience, relevant military or customer service experience.

* Must be capable of demonstrating sound engineering judgment and applying a rigorous engineering methodology to a specific problem or project.

* Must be able to demonstrate very strong customer interaction skills and experience to facilitate the development of customer relationships and solutions.

* Ability to act as the Customer advocate and communicate effectively, motivate and influence execution teams to deliver for that Customer. Ability to interact with and motivate individuals and teams.

* Be proficient and confident in providing the customer with face to face subject matter expertise.

* Demonstrable knowledge and strong delivery techniques of the products and training material to the customer is essential.

* Able to multitask in a fast paced environment; strong interpersonal skills; friendly & professional demeanor.

* Some experience in the Power Generation and/or Oil and Gas industries and/or gas and steam turbines.

* Familiarity with reliability/statistical techniques & methodologies is desirable.

* Demonstrate excellent Microsoft Excel skills in order to assist with data analysis activities and business reporting.

* Some travel (less than 20%) may be required.

In return for your hard work they offer a competitive salary, a friendly team and a great working environment.

If you would like to apply, please send a copy of your CV to Kate Evans quoting the reference number GP274

We look forward to hearing from you

  • Account Manager

    1 month ago

    Warwick, United Kingdom NFU Energy Full time

    NFU Energy is one of the UK's leading energy consultancies. We provide advice and practical support to businesses, with a special focus on agriculture and horticulture. We work with government departments, industry organisations, utility companies and manufacturers. Were looking for an experienced Account Manager or Project Manager to join our team,...

  • Account Manager

    4 weeks ago

    Warwick, United Kingdom NFU Energy Full time

    NFU Energy is one of the UK's leading energy consultancies. We provide advice and practical support to businesses, with a special focus on agriculture and horticulture. We work with government departments, industry organisations, utility companies and manufacturers.Please double check you have the right level of experience and qualifications by reading the...

  • Energy Generation Lead Account Manager

    4 days ago

    Warwick, United Kingdom Graduate Planet Full time

    Our client are experts in data and business process management and they are looking for a Lead Customer Account Manager. This is primarily a customer facing position that requires daily interaction with customers with responsibility for maintaining and building relationships for all assigned clients. This position is also responsible for identifying...

  • Account Manager

    1 month ago

    Warwick, United Kingdom NFU Energy Full time

    NFU Energy is one of the UK's leading energy consultancies. We provide advice and practical support to businesses, with a special focus on agriculture and horticulture. We work with government departments, industry organisations, utility companies and manufacturers. Were looking for an experienced Account Manager or Project Manager to join our team,...

  • Proposals Manager

    7 months ago

    Warwick, United Kingdom Siemens Energy Full time

    Proposals Manager About the Role Location United Kingdom Warwickshire Warwick Remote vs. Office Office/Site only Company Siemens Energy Limited Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Not defined A Snapshot of your Day A Proposal Manager is accountable for developing techno-commercial...

  • Procurement Specialist/strategic Buyer

    7 months ago

    Warwick, United Kingdom Siemens Energy Full time

    A SNAPSHOT OF YOUR DAY Discover a great opportunity at Siemens Energy Aeroderivative Gas Turbine Procurement, where we champion productivity, quality, and digital innovation to redefine clean energy solutions. As a seasoned Procurement professional, you'll lead critical initiatives and orchestrate negotiations to secure optimal contracts. Your role involves...

  • Buyer (Semi-senior)

    7 months ago

    Warwick, United Kingdom Siemens Energy Full time

    A SNAPSHOT OF YOUR DAY Day to day involvement in all the Procurement activity within the business to ensure efficient management of the procurement and business targets. HOW YOU’LL MAKE AN IMPACT - To manage a workqueue and secure that POs are issued in due time - Manage a portfolio of suppliers, negotiate components pricing, resolve issues pertaining to...

  • Material Resource Planning Controller

    7 months ago

    Warwick, United Kingdom Siemens Energy Full time

    A SNAPSHOT OF YOUR DAY: As a Material Resource Planning (MRP) Controller at Siemens Aero Derivative Gas Turbine (AGT), your day begins with analyzing demand changes and communicating implications to Supply Chain Managers, ensuring alignment with customer requirements. You'll collaborate closely with suppliers to maintain detailed delivery plans, monitor...

  • Investment Accountant

    1 month ago

    Warwick, United Kingdom CV-Library Full time

    Job Title: Investment Accountant Location: Warwick (Hybrid working, 2 days per week in the office) Rate: £(Apply online only) per day inside IR35 via Umbrella Contract Type: 6 months About the Client: Our client is a prominent organisation at the heart of energy in the UK, committed to delivering safe and secure energy to homes, communities, and...

  • Supplier Quality Manufacturing Engineer

    5 months ago

    Warwick, United Kingdom Siemens Energy Full time

    Supplier Quality Manufacturing Engineer About the Role Location United Kingdom Warwickshire Warwick Remote vs. Office Office/Site only Company Industrial Turbine Company (UK) Limited Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Experienced Professional About the role A Snapshot of...

  • Energy Trader

    6 months ago

    Warwick, United Kingdom National Gas Full time

    **About the role**: - National Grid Interconnectors is at the forefront of delivering low carbon electricity between Great Britain and Europe. We provide the infrastructure and the market arrangements to move power to where it is most needed, providing security of supply for the countries that we connect.- The Power Trading Team (PTT) is a 24/7 shift...

  • Pcc Field Service Coordinator

    6 months ago

    Warwick, United Kingdom Siemens Energy Full time

    A Snapshot of Your Day How You’ll Make an Impact - Quoting, WIP service order management and invoicing to ensure accurate departmental cost recovery. - Management of all timesheets for Field Service Engineers ensuring that all documents are received and processed as per business requirements. - Provide support with logístical arrangements including, but...

  • Energy Trader

    6 months ago

    Warwick, United Kingdom National Grid Full time

    **About the role**: National Grid Interconnectors is at the forefront of delivering low carbon electricity between Great Britain and Europe. We provide the infrastructure and the market arrangements to move power to where it is most needed, providing security of supply for the countries that we connect. The Power Trading Team (PTT) is a 24/7 shift trading...

  • Junior Project Manager| Energy Sector

    4 weeks ago

    Warwick, United Kingdom hireful agency Full time

    Are you an experienced Account Manager or Project Manager who prides themselves on building strong client relationships? Are you knowledgeable in the Energy Market? Even better, keep reading...The Role Your time will be split between the office in Warwickshire and WFH 3 days a week, managing a portfolio of around 15 key clients, ensuring exceptional service...

  • Project Lead

    6 months ago

    Warwick, United Kingdom National Grid Full time

    **Project Lead**: - Location: Warwick, GB, CV34 6DA- Division: Commercial Development- Job Type: - Requisition Number: 52244- Department: National Grid Ventures- Job Function: Business Change and Project Management**About the role**: National Grid Interconnectors is at the heart of UK’s transition to our net zero energy future, operating a number of HVDC...

  • Gas Turbine Regional Technical Support Engineer

    7 months ago

    Warwick, United Kingdom Siemens Energy Full time

    Gas Turbine Regional Technical Support Engineer - Mechanical About the Role Location United Kingdom Warwickshire Warwick Company Industrial Turbine Company (UK) Limited Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Mid-level Professional Siemens Energy AGT (Aeroderivative Gas Turbines) are...

  • Submissions Lead

    7 months ago

    Warwick, United Kingdom National Grid Full time

    **Submissions Lead**: - Location: Warwick, GB, CV34 6DA London, GB, WC2N 5EH- Division: Commercial, Regulatory and Supply Chain- Job Type: - Requisition Number: 53291- Department: - Job Function: Legal, Regulatory and Compliance**About us**: **National Grid** touches the lives of almost everyone, with an energy network that stretches across the Atlantic....

  • Mechanical Field Service Engineers – UK Region

    7 months ago

    Warwick, United Kingdom Siemens Energy Full time

    Mechanical Field Service Engineers – UK Region - Compression & Gas Turbines (SGT) About the Role Location United Kingdom Warwickshire Warwick Company Siemens Energy Limited Organization Gas Services Business Unit Service Europe & Africa Full / Part time Full-time Experience Level Not defined Job Description: Mechanical Field Service...

  • Modifications and Upgrades Application Engineer

    5 months ago

    Warwick, United Kingdom Siemens Energy Full time

    Modifications and Upgrades Application Engineer About the Role Location United Kingdom Warwickshire Warwick Company Siemens Energy Industrial Turbomachinery Ltd. Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Experienced Professional Modifications and Upgrades Applications Engineer ...

  • Key Account Manager

    2 weeks ago

    Warwick, United Kingdom CV-Library Full time

    Salary: Competitive Salary + Bonus + Excellent Benefits Key Account Manager- London – Wolseley Climate So, who are we? We are Wolseley Climate, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all,...