Group Account Director

7 days ago

Bishops Stortford, United Kingdom CV-Library Full time

Group Account Director – 3D POS

Circa £75,000 + Package

Essex/Hertfordshire/North London

Do you have experience of working in the retail 3D POS industry? Are you a passionate leader with a proven track record in account management, team development, and business strategy? If so and you’re looking for the next stage in your career, I have a great opportunity for you

We’re looking for a strategic and driven Group Account Director to lead the client services team and ensure exceptional value and service is delivered to clients in the Health & Beauty sector. In this high-impact role, you’ll oversee client relationships, drive service excellence, and lead a team to achieve business growth and profitability.

What you’ll be doing:

Client Leadership:

Serve as the primary point of contact for Health & Beauty accounts, driving client satisfaction and retention.

Build and strengthen client relationships, positioning the business as a trusted partner.

Lead quarterly and annual business reviews, delivering performance insights and strategic recommendations.

Team Leadership:

Oversee and mentor the client-facing account team, fostering a culture of collaboration and excellence.

Guide the team in achieving client SLAs, KPIs, and personal development goals.

Conduct regular one-to-ones, appraisals, and coaching to nurture talent.

Strategic Growth:

Develop and execute an Account Development Plan to expand client relationships and unlock cross-selling opportunities.

Identify and pursue new sales opportunities within the Health & Beauty sector, maximizing revenue and profitability.

Collaborate with creative and production teams to deliver innovative and effective solutions.

Operational Excellence:

Ensure all projects run seamlessly, from pre-production meetings to final delivery.

Drive process improvements to enhance efficiency and client satisfaction.

Maintain accurate, up-to-date client information and oversee timely invoicing and budget management.

For your application to be successful you must have the following experience:

10+ years in account management and business development, within a 3D POS printed production environment

A strong background working with clients in the Health & Beauty sector is essential.

Skills & Attributes:

Exceptional interpersonal and communication skills to build lasting client relationships.

Inspirational leadership, with the ability to motivate and drive team success.

A self-starter with a proactive and confident approach.

Strong organizational skills and attention to detail, even under pressure.

Commercially savvy, with a focus on driving revenue, profit, and cost efficiencies.

Passion for delivering quality service and exceeding client expectations.

Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

Ref: (phone number removed)

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