Helpdesk Administrator

6 days ago

Colney Heath, United Kingdom CV-Library Full time

Helpdesk Assistant  - Hatfield, Hertfordshire - Up to £12.50 per hour       Are you an experienced Helpdesk Assistant looking for a new challenge?
Do you have a background in facilities management?  If so, we’d love to hear from you CBW is currently recruiting for a Helpdesk Assistant role with a well-established FM service provider based in Hertfordshire. In this role, you'll be responsible for typical Helpdesk Assistant duties, including Placing orders for planned maintenance and minor works as required

Hours of work
Monday to Friday  08:00am to 17:00pm
 
Key duties & Responsibilities
Answer, screen and transfer inbound phone calls emails, portal requests, to our helped desk 
Distribute tasks from the help desk to the relevant facilities team
Close tasks down after completion by the facilities team 
Coordinate office moves with PA/ secretarial teams
General clerical duties including photocopying, fax and mailing
Maintain electronic and hard copy filing system
Retrieve documents from filing system
Handle requests for information and data
Resolve administrative problems and inquiries
Schedule and coordinate appointments and travel arrangements for facilities move teams
Open, sort and distribute incoming invoices
Maintain office supply inventories
Coordinate maintenance of office equipment
Coordinate and maintain records for parking and petty cash  Requirements
At least 3 years in the maintenance industry.
Must be confident as you will be dealing with customer issues
Knowledge of Scheduling Engineers daily routes.
Knowledge of scheduling systems
Must be able to invoice
Knowledge of raising purchase orders
Good communication skills as will be dealing with engineers & clients.Send your CV to Abbie at CBW Staffing Solutions for more information

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