Service Centre Manager

2 months ago

West Thurrock, United Kingdom CV-Library Full time

Service Centre Manager
Location: Thurrock
Permanent

A fantastic opportunity has arisen for a Service Centre Manager to join a forward-thinking organisation leading in the design, development, and manufacturing of electric vehicles. This permanent role is located at their Thurrock Service Centre, supporting the smooth running of day-to-day operations, and driving customer satisfaction.

Our client is a global leader in electric vehicle technology, committed to sustainability and innovation. This is an exciting time to join a rapidly growing company with a focus on continuous improvement and delivering a world-class customer experience.

Service Centre Manager Duties:

Assist in the day-to-day operations of the Thurrock Service Centre, ensuring effective running and high levels of customer satisfaction.
Manage the allocation of work to service engineers, ensuring that Vehicle Off Road (VOR) repairs are prioritised and completed in line with service level agreements (SLAs) and KPIs.
Increase retail revenue by providing accurate repair estimates to customers and insurance companies for accident damage repairs.
Promote a ‘right first time’ ethos within the service centre, ensuring high productivity and quality standards.
Implement health and safety (H&S) policies, conducting weekly H&S and fire checks to ensure compliance.
Manage the London CSM and ensure growth in customer satisfaction through effective service delivery.
Ensure that all repairs are carried out efficiently and cost-effectively without compromising on quality.
Ensure the accuracy of parts stocked in both the depot and service vans.
Monitor and manage staff productivity, ensuring that paperwork such as job cards and timesheets are completed accurately and submitted promptly.
Oversee the progression of repairs, ensuring the company’s job booking system is updated and visible to all relevant departments.
Maintain high standards of housekeeping, including premises, equipment, and vehicles.
Ensure demo vehicles are serviced and inspected between customer trials, keeping the sales team updated.
Handle customer complaints, escalating issues where necessary, and ensure timely resolution.
Ensure technical documentation, such as parts manuals and service bulletins, is kept current and available to staff.
Service Centre Manager Requirements:
Essential:

Competent computer skills, including Microsoft Office.
Proven track record in managing or supervising staff within a workshop environment.
Excellent written and verbal communication skills.
Experience in a customer service role, particularly in the automotive or bus industry.
Ability to provide accurate quotes and liaise with insurance companies.
Strong organisational skills and experience in managing a team.
Full, active driving licence.
Desirable:

Knowledge of SAGE accounting software.
First Aid trained.
FLT Licence.
If you are looking for a role that allows you to grow with a forward-thinking company at the forefront of automotive innovation, we’d love to hear from you. Apply now with a copy of your CV, and a member of our team will be in touch

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