HR Coordinator

National Express are looking to recruit an experienced HR Coordinator to join the team, based at our Head Office in Digbeth. The successful candidate will assist the HR team with a variety of HR related activities and projects.  To include daily maintenance of the HR Inbox, execution of transactional HR processes, resolving queries and providing excellent and proactive administration and coordination to deliver key elements of the UK People Strategy.

What you'll do:

Monitor the HR Inbox responding to queries including re-directing and escalating to the rest of the HR team as appropriate in line with departmental SLAs. Assist in developing and signposting the People Portal for generic queries and forms

Manage aspects of the new starter process, including issuing contracts and training bonds, conducting right to work checks, DBS checks and organisation of pre-employment medicals, setting up new starters on relevant HR systems and ensuring compliant personnel file created and maintained

Generate HR correspondence for employee contract changes

Lead and manage general HR administration processes such as maternity hampers, long service awards, benefits administration, reference requests and ad-hoc mail merges for key projects

Manage aspects of the leaver process, including acknowledging resignations and retirements, and processing leavers on HR and other Systems. Coordinate destruction of electronic and paper personnel files in line with retention dates

Provide information  from the HR System to various stakeholders as requested

Manage employee filing system ensuring all correspondence is loaded onto employee files and that all managers who have access to electronic employee files are trained on how to upload and maintain employee records in line with GDPR

Work with the PA to HR Director to ensure relationships are maintained with key external suppliers in regards to raising purchase orders for supplies or services, passing invoices for processing and raising cheque requisitions

Respond to Data Access Requests providing files and correspondence in a timely manner

Work with the HR team in liaising with managers and employees in respect of Company policies on maternity, paternity, adoption and parental leave and ensuring all employment legislation is complied with and administration is completed in a timely manner

Support annual and ad hoc HR activity including data preparation, correspondence and filing for pay reviews and Values Awards

Support the wider HR team with administration for any restructure programmes or TUPE transfers

Build and develop relationships with management from all locations within UK business

What you'll need:

Good standard of general education.  Educated to degree level or equivalent desirable but not essential

Previous experience in an HR environment within an organisation that recognises Trade Unions and Staff Forums is highly desirable

Previous experience in a busy Administration role is essential

Can demonstrate employment law knowledge and legislative requirements

Excellent organisational and planning skills with the ability to manage multiple projects at one time

Can demonstrate excellent interpersonal skills

Must be proactive and able to work on your own initiative

Must be computer literate with a good working knowledge of Microsoft Office packages

Approachable and reliable with a proven track record in delivering results and continuous improvements in processes and procedures

What we offer in return for your hard work and commitment...

Free Bus & Coach travel for yourself

Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner

50% discount for friends and family on full fares on our coach services

Life Assurance

Company pension

Employee Assistance programme

Private online GP service

National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment