Customer Service Coordinator

2 weeks ago

Chelmsley Wood, United Kingdom CV-Library Full time

Sales Order Administrator / Customer Service Coordinator
Birmingham Business Park, B37
Mon - Fri, 9am - 5pm

Overview:

Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.

Duties will involve:

* Create and update orders and delivery requests in accordance with the Company’s procedures

* Develop and maintain good and effective working relationships between customers, suppliers and sales staff

* Support the sales teams in their objectives

* Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff

* Check customer and manufacturer acknowledgements

* Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to

* Work with colleagues to achieve team objective and KPI targets

* General office duties such as visitor reception, admin and filing

Essential Experience:

* Well-developed telephone call handling skills

* Have excellent written and oral communication skills

* Must be able to communicate effectively and be polite and assertive when required

* Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc

* Ability to work calmly under pressure and make correct decisions

* Ability to listen and be patient when required

* Able to work accurately and quickly

* Must show evidence of being organised and responding promptly

* Evidence of building relationships with customers or suppliers

* Have relevant experience of customer service support and administration

* Good IT Skills - Outlook, Word, Excel and general Windows environment

* Must reside within a commutable distance form the office

Desirable Experience:

* Knowledge of managing orders within customer credit limits

* Experience of dealing with invoice queries

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.

Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk

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