Junior Implementation Engineer

6 days ago

Milton Keynes, United Kingdom CV-Library Full time

About Ekco

🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

☁️ In a few words, we take businesses to the cloud and back

🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.

The role

Ekco is growing at a phenomenal rate, having doubled in size over the last 12 months, we are now seeking a Junior Implementations Engineer to join our team of talented individuals. This role is based in our Milton Keynes office but may require travel to our customers offices as required. You will be reporting to the Head of Implementations.

Key Responsibilities

* Facilitate the seamless onboarding of new clients to Ekco’s services.

* Conduct/participate when required in meetings/workshops with clients to document their technical and operational processes.

* Create comprehensive technical documentation for internal use and client handovers.

* Ensure clear documentation of onboarding procedures, issue logs, and process steps.

* Engage proactively with clients, ensuring a positive onboarding experience.

* Build strong customer relationships through excellent communication and service delivery.

* Conduct internal handover workshops to transition new clients from onboarding to operational support.

* Liaise with internal teams, external clients, and 3rd-party providers, ensuring clear and effective communication.

* Administer Microsoft 365 services, focusing on user account management and other relevant tasks.

* Provide initial technical support where needed, troubleshooting issues that arise during onboarding.

* Stay updated on new technologies and document processes related to the onboarding of these technologies.

* Actively seek learning opportunities to improve skills relevant to the role.

* Maintain high levels of organisation and meticulous attention to detail throughout the onboarding process.

* Ensure all tasks, including documentation and client communications, are accurately completed.

Key Requirements

* Highly organised with great attention to detail.

* Capable of being highly responsive were required, has a strong sense of urgency and a commitment to follow through.

* Able to adapt to change, and help others adapt to change.

* Ability to work flexibly to influence, negotiate, listen to and resolve business issues with key decision makers in different areas of the business

* Ability to work under pressure and communicate effectively at all levels

* Ability to build long standing professional relationships with colleagues and customers.

* Experienced Microsoft Office user (Outlook, PowerPoint, Word, Excel).

Benefits/Perks

☀️ Time off - 25 days leave + public holidays

🎂 x1 day Birthday leave per year

💰 Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice

📞 Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice

🏃‍♀️ EkcOlympics - a global activity for fun

📚 Learning & development - Unlimited access to Pluralsight learning platform

🌱 A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

⭐️ Microsoft’s 2023 Rising Star Security Partner of the year

🚀 VMware & Veeam top partner status

🏅 Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards

🌈Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging

🎉 We recognise the value of internal mobility and encourage opportunities for internal development & progression

✨ Flexible working with a family friendly focus are at the core of our company values

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