Client Services Manager

16 hours ago

Whetstone, United Kingdom CV-Library Full time

This is a great opportunity for an experienced client facing account manager looking for their next career move to join a busy, successful and well established client services department. Our client is a fast paced organisation looking for someone that has worked in a similar type of role. They specialise in the design, supply & manufacture of POS/POP within the temporary and permanent display industry.
Role & Responsibilities:
* Ensure that the service delivery levels are kept above the client’s expectations.
* Attend Face to face client meetings
* Take ownership of the overall management of your projects; be the main point of contact & build relationships through impeccable service.
* Produce CPA’s for more complex projects to share externally and internally.
* Work closely with internal departments to deliver projects through the manufacturing facility.
* Problem solving and working well with teams to ensure the delivery of goods to meet the customers’ requirements.
* Identify risks to the accounts both externally & internally proactively and before the client is aware
* Provide accurate sales forecasting to your line manager.
* Keep your WIP’s up to date in a timely manner.
The ideal candidate will possess the following traits and abilities:
* Knowledge of the design & manufacture of permanent retail displays is desirable
* Previous experience within a manufacturing environment is desirable.
* Be proficient in Microsoft Office, especially Outlook, XL and Word
* Experience of working in a client facing servicing role
* Have strong communication skills.
* Possess a positive attitude.
* Be organised & be able to manage multiple projects & tasks
* Possess good time management.
* Have an ability to work with other departments towards a shared goal.
* Be a team player and also able to work independently.
Great package and benefits on offer

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