1st Line Unified Communications Engineer

4 days ago

Cardiff, United Kingdom CV-Library Full time

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:

Your role as a 1st line Support Engineer will support existing support teams in contacting direct customers and channel partners.

This is a shift role, working 2 x day shifts 08:00-20:00 followed by 2 x night shifts 20:00-08:00 followed by 4 days off.

You will need to be eligible for SC clearance to meet the minimum requirements for this role which means that you will need to have lived continuously in the UK for the past 5 years.

Your responsibilities:

As a 1st Line Support Engineer you will be responsible for answering first line phone calls and responding to tickets for support within agreed SLAs. This will include ticket logging, monitoring alerts, undertaking first line fixes, directing calls to 2nd and 3rd line support as required.

Qualifications and requirements:

We're looking for somebody who is IT literate e.g. you will have an IT-related degree or diploma, are perhaps seeking to switch your career to IT and have done some certifications towards that in any area. Ideally you will have foundational knowledge of support/customer services working in any kind of role which was customer-facing.

We'll provide full training with career development plans to progress into 2nd/3rd line unified communication roles. This is a great opportunity for a positive, motivated and ambitious individual. This is a remote-first hybrid role. See here Hybrid Working - Advania UK for details about our hybrid workstyle.

#LI-Hybrid

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form

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