Network Support Engineer

2 months ago


Puddle Dock, United Kingdom CV-Library Full time

Network Support Engineer

City of London (St. Paul’s/Blackfriars)

£55,000 - £65,000

Hybrid (2 days remote, 3 days in the office/at client sites)

Permanent, full time

We (Sensical) are a boutique MSP looking for a Network Support Engineer to act as 3rd line escalation point, and to perform systems maintenance for all our clients.

The ideal candidate would have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service; a genuine interest in quickly upskilling is essential. 

Technical Experience 

Previous corporate-level 3rd line networking support experience
Excellent customer service including key stakeholder interactions
Experience of creating quality support documentation 
Expert Knowledge and understanding of support best practices and procedures
Previous MSP experience

Desirable Qualifications and Technical Skills

CCNP highly desirable
FortiGate NSE4+ desirable
Intermediate understanding of:

Networking IPv4 / DHCP / DNS / Switches 
Enterprise Firewall technologies 
Enterprise WAN technologies 
Enterprise Network Management and Monitoring of packet capture technologies and tools 

Personal Competencies

Excellent verbal and written communication skills 
Ability to learn new systems and technologies 
Ability to take in and retain information
A methodical and analytical approach to problem-solving 
Highly organised 
Resourceful
Good Attention to detail
Dynamic self-sufficient individual who works well in team environment and on their own
Calm and approachable attitude with ability to take ownership of issues and see them through
Ability to understand and respond to changing business priorities

The Role

The successful candidate will perform systems maintenance for all our clients, gaining exposure to a wide range of system and technologies. This role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets, as well as supporting with dedicated internal or client projects.

Engineers are part of an out-of-hours on-call rota to assist with escalations, generally one week per month.

This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.  

Systems Management 

Identification of improvements to networking systems and infrastructure 
Hardware and firmware upgrades to networking infrastructure 
Monitoring of production networks and infrastructure
RFCs writing and implementation
Documentation maintenance and creation 

3rd Line Support 

Troubleshooting of networking incidents and escalations
Monitoring and fixing networking alerts 
Root cause analysis and of network trends reporting
Major incident resolution 
Service requests, BAU firewall and network switch configuration 

Project Work

Datacentre and client site deployments 
Submitting and executing change requests

About the Company

Sensical is an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Our customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average. 

We are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what we do. Our technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of senior Consultants.  

We are an equal opportunity employer: we celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives. 

Benefits

Annual bonus based on individual and company performance
Pension scheme (up to 4% match)
Additional day off on your birthday 
Training and relevant ongoing certification
AXA Private Health Insurance including Dental, Optical, and Mental Health
Discount Scheme with Perkbox 
Enhanced Sick Pay 
Employee Assistance Program with Health Assured
Season Ticket Loan
Cycle to Work Scheme
Regular Staff Events
Office Refreshments 

Click apply and upload your CV and answer 5 quick questions. We look forward to hearing from you



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