Cargo Customer Service Executive

1 month ago


Heathrow Villages, United Kingdom CV-Library Full time

Outline of the role is to ensure customer service experience through acceptance and management of bookings and customer service functions.

Duties Include:

• Manage complete end-to-end booking process.

• Interface with UK freight forwarders, overseas offices, interline partners, GHAs

• Keeping in-house and airline system up to date, including full data capture

• Oversee and manager Pre Bookings.

• Acting as main contact through both customer calls and emails

• Managing capacity control and priorities.

• Responding to request for tracking information & post flights.

• Coordinate service recovery to protect customer experience.

Key Skills:

• Ideally candidate should have Airline, GSSA or Freight Forwarding experience

• Have outstanding customer service skills and good understanding of the cargo market.

• Ability to work in a fast-paced environment handling multiple initiatives and prioritise own workload.

• Autonomy in the role and capacity management.

• Must be articulate and possess good interpersonal skills.

• Competences in IT programs, strong analytical skills, planning and organisation



  • Heathrow Villages, United Kingdom Kevin Theobald Employment Agency Full time

    Outline of the role is to ensure customer service experience through acceptance and management of bookings and customer service functions.Duties Include:• Manage complete end-to-end booking process.• Interface with UK freight forwarders, overseas offices, interline partners, GHAs• Keeping in-house and airline system up to date, including full data...

  • Cargo Airline Roles

    4 months ago


    Heathrow Villages, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a number of experienced Cargo people for various Heathrow based GSA's. Roles include: - Cargo reservations (Junior and Senior) - Cargo operations (4 days on 4 days off) - Internal Cargo Sales Executives - Cargo experience essential for these roles. Full vacancy details are available on request (Cargo experience...

  • Office Agent

    5 months ago


    Heathrow Villages, United Kingdom Anderson Young Aviation Full time

    **Office Agent - Cargo reservations** **Location**: London Heathrow Airport - Cargo Terminal **Pay Rate**: £13 per hour **Contract**: Full-time / Permanent **Shifts**: Monday to Friday **Additional Benefits**: - Private pension scheme - Training support provided - Opportunity for professional growth and development - Company uniform - Accessible via...

  • Office Agent

    5 months ago


    Heathrow Villages, United Kingdom Anderson Young Aviation Full time

    **Office Agent - Cargo Receptionist (4 on 4 off)** **Location**: London Heathrow Airport - Cargo Terminal **Pay Rate**: £12 per hour **Contract**: Full-time / Permanent **Shifts**: 4 on 4 off (2 Days and 2 Nights), 12-hour shifts **Additional Benefits**: - Bank Holidays: Double pay - Private pension scheme - Overtime available - Training support...


  • Heathrow Villages, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Internal Freight Sales person. The company are well established Airline Cargo GSA based in the Heathrow area. **Duties**: - Securing new business leads - Internal and External telephone calls - Dealing with Freight Forwarders (negotiating rates) - Attend internal meetings - Quotations - Providing reports - Build...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Airline Cargo Customer Service person for a National Carrier Airline based in Heathrow area. Based in our Cargo office at London, Heathrow Airport, the Cargo Agent is responsible for ensuring the efficient movement of inbound and outbound cargo and mail shipments for the UK Cargo Department. The role sits within...


  • Heathrow Villages, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Cargo Commercial Operator. The company is a well-established Airline GSA based in the Heathrow area. Job role: - Quotations - Spot pricing / quoting - Liaising with Freight Forwarders, Airlines, GHA and Trucking companies. - Bookings - Managing capacity and customer service issues - Must be Commercially...


  • Heathrow Villages, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Cargo Commercial Operator. The company is a well-established Airline GSA based in the Heathrow area. Job role: - Quotations - Multi Airlines - Spot pricing / quoting - multi airlines - Liaising with Freight Forwarders, Airlines, GHA and Trucking companies. - Bookings - Managing capacity and customer service...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Airline Cargo Customer Service person for a an Airline based in Heathrow area. Based in our Cargo office at London, Heathrow Airport, the Cargo Agent is responsible for ensuring the efficient movement of inbound and outbound cargo and mail shipments for the UK Cargo Department. Main duties include, - To handle...

  • Office Agent

    5 months ago


    Heathrow Villages, United Kingdom Anderson Young Aviation Full time

    **Office Agent - Cargo Receptionist (4 on 4 off)** **Location**: London Heathrow Airport - Cargo Terminal **Pay Rate**: £12 per hour **Contract**: Full-time / Permanent **Shifts**: 4 on 4 off (2 Days and 2 Nights), 12-hour shifts **Additional Benefits**: - Bank Holidays: Double pay - Private pension scheme - Overtime available - Training support...

  • Office Agent

    5 months ago


    Heathrow Villages, United Kingdom Anderson Young Aviation Full time

    **Office Agent - Cargo Receptionist** **Location**: London Heathrow Airport - Cargo Terminal **Pay Rate**: £12 per hour **Contract**: Full-time / Permanent **Shifts**: Tuesday - Saturday - **night shifts only!** **Additional Benefits**: - Bank Holidays: Double pay - Private pension scheme - Overtime available - Training support provided - Opportunity...


  • Heathrow Villages, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Cargo Sales Agent. The company are a well-established Airline GSA based in the Heathrow area. Job Role: - To provide best in class customer experience to our forwarding and airline customers, in order to maximise revenue opportunities & grow market share. Contacting customers to generate sales for light flights,...

  • Cargo Admin Clerk

    5 months ago


    Heathrow Villages, United Kingdom Anderson Young Aviation Full time

    **Cargo admin clerk** Location - Heathrow Airport Pay rate: 12 per hour / PERMANENT contract / Full time Shift: 4 on / 4 off - 2 days and 2 nights (12 hours shifts) Must have full right to work in UK and be flexible to cover extra shifts! No experience required! Main Objective You will be receptionist/admin clerk meeting and greeting guests, answering...


  • Heathrow, United Kingdom CV-Library Full time

    Freightserve recruitment are looking for an Cargo Product Manager for a Leading Airline GSA based in Heathrow area. RESPONSIBILITIES • Participation in goal setting / forecasting and delivery. • Commercial planning and management across 6 counties. • Direct oversight of all commercial functions including sales, marketing and...

  • Cargo Agent- Driver

    5 months ago


    Heathrow, United Kingdom Aqua Corp Full time

    **The opportunity**: IAG Cargo is one of largest cargo operators in the world, as a cargo driver you’ll be working in the vicinity of aircraft, alongside a great team working early mornings and late evenings.You’ll be working 7 shifts followed by either 3 or 4 consecutive days off. And whatsmore with our current shift pattern you can plan for an entire...

  • Cargo Handling Agent

    4 months ago


    Heathrow, United Kingdom British Airways Full time

    About the Role **Cargo Agent - Driver** **Location: Heathrow** **Full time - Permanent** **British Airways Contract Salary up to £29,676 (Salary up to £26,015 Basic pay plus approx. £3,661 Shift pay)** Are you interested in a career in aviation? Are you looking for a new challenge within a world class logistics company? Now is your time to join the...


  • Heathrow, United Kingdom Access Appointments Consultancy Limited Full time

    Sales and Account Management Opportunity in Cargo LogisticsWe are seeking a highly motivated and experienced Sales and Account Management professional to join our team at Access Appointments Consultancy Limited.This role is ideal for individuals with a strong background in Sales and Account Management, particularly in the Cargo and Logistics industry. As a...


  • Heathrow, United Kingdom Access Appointments Consultancy Limited Full time

    Sales and Account Management Opportunity in Cargo LogisticsWe are seeking a highly motivated and experienced Sales and Account Management professional to join our team at Access Appointments Consultancy Limited.This role is ideal for individuals with a strong background in Sales and Account Management, particularly in the Cargo and Logistics industry. As a...


  • Heathrow, United Kingdom British Airways Full time

    A career without limits Cargo Agent-Clerical - Download Job Description **Location: Heathrow** **Full time - Permanent British Airways Contract** **Salary £24,904 **(£20,764 Basic pay plus approx £4,140 Shift pay) **Why Choose Us?** Are you interested in a career in aviation? Are you looking for a new challenge within a world class logistics company?...


  • Heathrow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for an Cargo Reservations Agents for a Airline GSA based in the Heathrow area. **Job Description**: - Working within the customer service team you will be looking after some of the most well-known reputable clients within the Aviation Industry - Providing the clients with post-flight and tracking information - Correctly...