Tenant Liaison Officer

1 month ago

Glasgow, United Kingdom CV-Library Full time

Overview of the Role:

* Tenant Liaison Officer

* Salary – £28,000

* Pension

* Holidays: 30 days. 1 additional per year of service, maximum of 5. Buy additional 5

* Company Van/Fuel Card

* Location – Glasgow

Company Overview

Operating as a leading privately owned collection of diverse companies, our clients operate throughout Scotland and the rest of the UK. The multi-disciplined group has grown organically over the past 50 years and specialises in market sectors including automotive manufacturing, construction, technical consultancy, composite manufacturing, property investment, land development, mechanical services, heating, plumbing and electrical services, renewable technologies, software development and internet of things.

Responsibilities

* Monitoring day to day projects and meeting with residents to ensure their needs are met

* Providing full administrative support to the Operations team e.g., booking appointments for upcoming projects

* Responding to customer queries on planned and reinvestment works, liaising with internal teams as appropriate, anticipating problems and dealing with queries

* Building and maintaining relationships with key stakeholders, identifying shortfalls in service delivery, and ensuring they are dealt with appropriately and within a timely manner

* Handling complaints and resolving housing snagging issues

* Liaising with trades and subcontractors to ensure smooth delivery of projects

* Completion of surveys

* Coordinating & attending joint walk-in surveys with internal and external partners

Essential Skills

* Recent experience within a similar role to Tenant Liaison

* UK driving licence

* Strong administrative skills

* Strong communication and interpersonal skills allowing you to build relationships

* Excellent attention to detail with a proven ability to prioritise and plan workload

* Proficient in using Microsoft Packages i.e., Word and Excel

* Ability to manage tight deadlines and be flexible to deal with reactive delays

* Calm and professional approach to work both internally and externally.

* Must have IDLR/Full Rights to Work in UK - Sponsorship or Work Permits will not be accepted/ provided.

Desirable Skills

* Knowledge of housing regulations, legislation, and current practices

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