White Goods

Concept are currently seeking an experienced service engineer who is dual skilled on electrical and gas appliances and located around North Birmingham . In this key role you'll ensure electrical domestic appliances are repaired and serviced in line with our high standards and health and safety regulations. As a representative of the company, you'll be responsible for offering a comprehensive and efficient service to our customers. Bags of initiative and a flexible, proactive approach are essential for this role. You must have experience diagnosing and repairing domestic appliances such as refrigerators, dishwashers, cooking and laundry products.

You will be working in customers' homes within the Midlands area fault-finding and repairing a wide range of domestic appliances completing approx. 7-10 calls per day dependant on area size. Products will include dishwashers, washing machines, tumble dryers, cookers, microwaves, hobs, cooker hoods, fridges and freezers.

Required Attributes:

Thorough and up to date knowledge and qualifications.
Ability to use technology effectively.
Good communication and customer service skills.
Minimum 3 yeas previous experience working as a Field Service Technician.
Good diagnostics skills with evidence of fault finding and repair of domestic appliances.
Ideally 2nd line refrigeration (R600) would also act as an advantage to your application but training can be provided.
Experience working across a variety of branded products e.g. Bosch, Beko, Hotpoint, Whirlpool, Glen Dimplex, Miele, Electrolux etc.
A Full clean driving licence.
Ideally have electrical qualifications (City & Guilds 224 Consumer Electrical and Electronic Servicing, City & Guilds 2365 Electrical Installation, 17th Edition etc.) Not essential.

Essential to the role:

Self-reliant, responsible.
Strong customer focus.
Possess excellent written and spoken English.
Computer literate.
Good team player.
Flexible approach to work.
What we provide:

up to 38,000
Van and fuel card.- personal use
Uniform and PPE.
Mobile phone and tablet.
Contributory Pension with NEST.
20 Days holiday + Bank Holidays
Potential overtime at 1.5
Support and motivation
Team bonding activities
Bonus scheme
Vitality Health insurance

Key responsibilities

Ensure that all paperwork is up to date and correct
Inspect job sheets closely to identify key parts that maybe needed to complete calls.
Collect parts that are to be fitted for day's calls.
Ensure that van stock is always up to date.
Ensure that vehicle supplied is clean and presentable to enforce the company's image and carry out routine maintenance checks.
Plan your route in the most efficient way taking notes of times printed on job sheets.
Be polite and courteous to all customers.
Ensure that work is of a high standard to encourage repeat business.
Clean up any mess caused from the work carried out at the customer's property.
Aim to complete as many calls as possible on the first visit.
Wear company uniform provided at all times.
Apply Now
Apply via this advert or email your CV alternately, call Nikki on (phone number removed)