Registered Care Manager

3 weeks ago

Clowne, United Kingdom CV-Library Full time

The Right Home Care Team specialises in providing home care to dependent adults, carefully matching carers to meet the needs of our clients.

We have grown through word of mouth and positive recommendations based on our consistently good service to our clients and support workers.

We are registered with CQC (Care Quality Commission) and work closely with Social Services Departments and health professionals.

What We Are Looking For

Our care team uphold our reputation and are valued in the community. They are themselves part of our own community of special people wanting to deliver the highest standard of care and upholding the principles of kindness and compassion – to give our clients dignity and respect and their families the greatest gift of all – peace of mind

Main purpose of job.

Responsible for the running of domiciliary services ensuring that the care provided meets all regulatory and statutory requirements. The key responsibilities are.

Quality Care Provision: To ensure that the care provided meets all regulatory and statutory requirements. This includes maintaining high standards of care for clients.

People Management: Effective management and development of the team. Setting an example of person-centred care, emphasising empathy and compassion.

Financial Accountability: To be accountable for financial and budgetary performance, monitoring income and expenditure against financial targets.

External Relationships: Building and managing external relationships and partnerships ensuring growth in revenue and reputation, becoming the preferred choice for care in North East Derbyshire.

Main Duties.

Quality Care Provision.

Establish a process to observe and document the provision of care provided by the service against regulatory requirements and the standards that The Right Home Care Team strives to achieve. Devise plans to enhance and improve and report findings and recommendations to the Director/s.

Manage complaints and issues in line with the Company’s procedures, taking lessons learned and create plans to address gaps in service or care.

Report service activity against KPIs and targets in line with the Company’s reporting procedures

Seek feedback from clients and families of clients to benchmark satisfaction levels and establish ways for continuous improvement in the delivery of the service.

People Management:

Lead on the recruitment and selection of qualified, experienced care support staff, in line with safer recruitment practices, driving recruitment campaigns and attend recruitment fairs and events.

Overseeing the on-boarding and induction process.

Identify training need and devise training plans.

Complete 1:1 supervisions and appraisals.

Manage day to day employee issues including attendance, absence, disputes, wellbeing, seeking legal advice where appropriate and report to the Directors on matters of concern.

Financial Accountability:

Monitor and report on the financial performance of the service, provide recommendations for areas that are under achieving to the Director/s.

Support the Directors on the setting of budgets and targets, contributing to the analysis of data and information and inputting suggestions to business operational plans/ business planning cycle.

External Relationships:

Develop and maintain relationships with Commissioners and partner agencies, attending meetings on behalf of The Right Home Care Team.

Positively promote the care service, attending events and meetings and raising awareness of the service within the communities.

Person Specification.

Qualifications:

Essential - Holds or Working Towards, Level 5 Diploma in Leadership and Management for Adult Care or equivalent.

Relevant experience:

Essential - Experience working as a Registered Manager

Desirable - Minimum of 5 years in care

Essential - Managed a service delivering a minimum of 1000 hours per week

Desirable - Over seen teams of 50 plus staff

Aptitude, skills and abilities

Essential - Operational Management skills in a domiciliary setting

Essential - Financial monitoring and control

Essential - People Management skills

Essential - Business mindset

Essential - Ability to build and maintain effective relationships

Essential - Excellent verbal and written communication skills

Essential - Able to work with conflicting deadlines

Essential - Ability to work well under pressure

Essential - Have ability to cover/oversee an On Call Rota

Desirable - If you are familiar with Xero.

Personal attributes

Essential - Reliability

Essential - Strong leadership and decision-making skills

Essential - Patience, empathy and compassion

Essential - Good listening skills

Essential - Able to solve problems

Essential - Good eye for detail

Essential - Ability to manage time effectively

Essential - Full UK Driving licence

At The Right Home Care Team, we're proud of our commitment to excellence and our team's dedication to delivering top-notch care. If you're looking for a rewarding career that allows you to make a real impact, we invite you to apply today

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