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Customer Service Advisor/Driver
2 months ago
Are you based in the Chelmsford area?
Do you have a passion for working with people and enjoy a fast-paced and varied role?
Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.
We're on the hunt for a Customer Service Advisor/Driver to join our new site in Chelmsford, who's as passionate about great service as we are This is a multi-skilled role covering all areas of our branch, giving you opportunity to learn and develop within the team.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
*Please note - a valid UK driving license (no more than 6 points) is a requirement of this role
Working Hours: 42.5 per week - 7.30 - 5.00 Monday to Friday (no weekends)
Location: Jewson Partnership Solutions, Montrose House, Montrose Road, Chelmsford CM2 6TE
Key Responsibilities
Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey
Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles
Delivery orders to our customers sites, using a 3.5t van around the Chelmsford area
Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers
Maintain stock levels, carrying out regular stock counts
Work with colleagues to suggest opportunities for improvement
Required Skills and Experience
Valid UK driving license (no more than 6 points) is a requirement of this role
Previous industry experience preferred but not essential
Experience in a customer facing environment
IT literate and a strong communicator
Passion for working with people with a positive can-do attitude
What's in it for you:
Discretionary bonus
A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
Generous employee discounts
Access to discounts with hundreds of your favourite high street and online retailers
Retirement savings plan
Life assurance
Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
Why STARK?
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today
What's next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis
