Content Trainer

1 week ago

Bournemouth, United Kingdom CV-Library Full time

Content Trainer - Bournemouth £30,000 Hybrid (2/3 days HO Bournemouth rest WFH).

As the Content Trainer you are responsible for training offshore and onshore content/research teams.

You will be joining an ambitious and determined team with a proven track record of year-on-year double-digit growth, where innovative thinking is encouraged and results are generously rewarded.

Working closely with the Content Directors and Content Managers with a focus on coaching individuals and groups. Designing training material to support the areas of improvement from skills gap analyses and sales processes as agreed with the Content Leads, individual call listening with feedback and delivering programs to the team. Ultimately helping to increase the overall performance of the content teams and ensure they have the skills to achieve goals.

Onboarding of new content staff for both our offshore researchers and those in the UK/Ireland

Work closely with content management and the wider sales teams to understand changes in requirements and customer needs
Involvement in the recruitment process for content roles including interviewing and role plays
Maintain a continual program of call listening and feedback for content individuals
Write, plan and conduct workshop/classroom training for content teams and departments in line with areas of improvement as identified in the skills gap analyses or by the content leads
Assist with the content team's personal development plans and ensure these are updated regularly throughout the year & providing training where necessary
Continually collect feedback from trainees and managers to improve the content standards across the teams
Proven work experience as a trainer
Ability to manage and implement the full training cycle; including in-person and web based learning, individual coaching, workshop and onboarding of new employees
Excellent organisational skills
Certified training qualification is a plus
Must be self-motivated and able to work independently with minimal supervision
Good computer skills (basic knowledge of Word, Excel, PowerPoint)INDCP

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