Machinery Supervisor

Machinery Supervisor | Norfolk
Salary: DOE

Are you a retail supervisor with a passion for garden machinery? The business we are working with is a Machinery Supervisor to lead their garden Machinery department, driving sales and providing great customer service. If you're a team player with retail experience and a knack for delivering quality, this could be your next great role

About the Business

Our client is a well-established, independent family-run business known for their commitment to quality and exceptional customer service. They foster a close-knit, team-oriented culture where employees are valued. Dedicated to continuous improvement, they are passionate about delivering outstanding experiences for their customers. They're now looking for a Machinery Supervisor to join their fantastic team.

Key Responsibilities

• Work closely with the team, fostering strong relationships and a supportive environment.
• Assist the Line Manager with strategic development to drive growth in the Machinery department.
• Increase sales and profitability within the department through innovation and superior customer service.
• Uphold high retail standards that reflect the values of the business.
• Handle administrative tasks promptly to ensure efficient record-keeping and organization.
• Implement streamlined processes to promote consistency and efficiency across the department.
• Stay up-to-date on relevant industry regulations and marketplace trends.
• Collaborate with the engineer to strategically promote servicing and repairs in the workshop, delivering exceptional customer care.

About the Role

This is an exciting opportunity for a Machinery Supervisor to play a pivotal role in the success and growth of our client's Machinery department. The ideal candidate will be technically minded, enthusiastic, and a true team player with a background in retail and a proven commitment to outstanding customer service. While experience with machinery is beneficial, it is not essential; supervisory experience in retail is a must.

The Ideal Candidate

• A proactive, enthusiastic team player passionate about customer service.
• Proven experience in retail, with a track record of delivering exceptional customer experiences.
• Strong technical aptitude with the ability to handle both strategic planning and daily operations.
• Highly organised, with strong administrative skills to maintain efficient processes.
• Knowledge or experience in machinery is desirable but not essential.
• Adaptable and forward-thinking, with the ability to stay current with market trends and regulations.

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