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About Hibiscus-PLC
Established for over 40 years Hibiscus-PLC are a specialist print manufacturer based just outside Leeds city centre.
Voted the 2023 Supplier to the Chemical Industry, Hibiscus-PLC have an exceptional reputation built on long-term partnerships and the highest levels of customer service.
What We Offer
- Competitive salary and performance-based incentives.
- Company car / car allowance.
- Hybrid office – our core working week is Tuesday to Thursday for office staff.
- Ample Free onsite parking.
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment
Role Overview
We are seeking a dynamic (Field Based) Account Manager to join our sales team. This role is critical in driving the growth and success of our business.
The ideal candidate will have a strong background in consultative selling, stakeholder management, and C-Suite relationship management.
It is expected that the role holder will be in the field 3-4 days a week, visiting customers across the UK, with one day at the Head Office.
Key Responsibilities
Client Relationship Management:
- Build and nurture strong relationships with key accounts in the chemical industry.
- Act as the primary point of contact for key clients, addressing inquiries, issues, and feedback promptly and professionally.
- Develop and maintain strategic relationships with partners and stakeholders to increase efficiency and customer satisfaction.
Business Development:
- Identify opportunities for business expansion within existing key accounts.
- Deliver software presentations to existing accounts who are wanting more information on our software suite.
- Engage with C-Suite executives to build strategic relationships, understand their business challenges, and position Hibiscus as a trusted partner in achieving their business goals.
- Negotiate directly with large purchasing organizations to acquire them as customers and gain market share.
- Pursue new business opportunities by mapping and understanding the chemical labelling market in the UK.
Strategic Account Planning:
- Develop and implement strategic account plans aligned with company objectives and client needs.
- Develop comprehensive and measurable business plans for each Key Account (i.e., set clear objectives, targets, and KPIs for each key account).
- Execute, measure, and review the progress of business plans, making recommendations for improvement.
Collaboration and Communication:
- Work closely with internal departments such as production, IT and the studio, to ensure alignment in delivering exceptional customer experiences.
- Communicate effectively with clients and internal stakeholders, providing regular updates, reports, and presentations.
- Coordinate and participate in meetings, events, and conferences to represent the company and promote its products and services.
Market Knowledge:
- Stay abreast of industry trends, competitor activities, and market conditions to effectively position Hibiscus’s solutions and drive competitive advantage.
Qualifications
- Sales Experience: Proven track record in sales, particularly in a consultative / account management environment. Experience in selling to a range of customers from SMEs to large enterprise customers is highly desirable.
- Consulting Experience: Ability to provide strategic advice and insights to customers, helping them to optimize their practice operations and improve patient outcomes.
- Stakeholder Management: Excellent interpersonal and communication skills with the ability to manage relationships at all levels, including C-Suite executives.
- Technologically Proficient: Strong understanding of practice management solutions and other relevant technologies. Ability to effectively communicate the benefits and integration of these solutions to customers.
- Results-Driven: Demonstrated ability to achieve sales targets and drive business growth through effective account management and business development strategies.
- Industry Knowledge: Exposure to the chemical or print industry and it key players and drivers is desirable. Experience selling into highly regulated environments would also be beneficial.
- Full Driving License required.
