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eFX Account Manager

2 months ago

london, United Kingdom Fluent Trade Technologies Full time
Job Description

Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.

Fluent is a market leader with a significant tier 1 & 2 client base in the financial world

Please visit us at www.fluenttech.net

eFX Account Manager - London based - Hybrid: remote and office based

Responsibilities

  • Own and lead relationship and account management efforts for allocated client accounts
  • Add value to clients by identifying, implementing, and utilizing BIS / BA tools
  • Create and manage account growth plans
  • Increase platform usage and resulting revenue organically by assisting cross-sales and up-sales (feeds, components, professional services)
  • Quantitative gap analysis across all client accounts
  • Be a key point of client communication and issue escalation (not front-line technical support)
  • Focus on exceeding client satisfaction levels and tracking account health
  • Opportunity to identify and sell to new prospective clients working with the new business sales team
  • Support prospect pitches, RFPs and pricing proposals where required
  • Participate in the consistent evolution of all client and new business acquisition collateral and documentation
  • Potential to grow a team

Qualifications

  • Ability to create trust and work in true partnership with every client account and internal teams
  • Extensive experience and knowledge of eFX and eTrading landscape and technology usage
  • Market-facing credibility and trustworthiness
  • Excellent communication, internal and external
  • Highly driven, organized with strong time management skills
  • Drive to become a product expert
  • Ability to identify required resources to manage and grow business effectively
  • Proactive and positive person
  • Strong commercial sense
  • Ability to identify clients’ future needs