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Product Administrator

2 months ago

south cerney, United Kingdom Infinigate UK & Ireland Full time
Job Description

Infinigate UK&I are seeking an ambitious and proactive administrator to join their Product Management team in South Cerney. This varied role serves as support for Infinigate partners and account managers with the administration of Juniper Networks channel processes, such as deal registration & support pricing submissions and progressing, quote escalations, lead management & progressing. This pivotal role acts as interface between Infinigate (Distributor), Juniper Networks (Vendor) and our partners (Customers).


To be successful in this role, you will have an investigative mind and thrive in a fast-paced environment where strong communication and organisation is key. If you have gained some exposure to administration and are seeking the next step in your career within a growing and successful industry, this opportunity would be ideal.


Duties & Responsibilities

• To provide end to end management of all deal registration and price support requests.

• To report and progress on all outstanding deal registration and price support requests.

• To Ensure that the Infinigate CRM opportunities and quotations are updated with DRF reference numbers.

• To work with Juniper Product Management & Engineering to qualify and submit working Juniper solutions.

• Assist in the management of CRM and other internal sales tools to ensure that they are up to date and accurate.

• Work with Product Management to ensure that all Juniper opportunities are up to date.

• Work closely with purchasing and logistics departments to ensure the best possible customer and vendor experience.

• To assist Product Management with sales commercial acceleration days.

• Build relationships with key partners to understand their processes.

• To assist Infinigate AM’s & Partners with Juniper customer queries and help resolve any issues.

• Assist Infinigate AM’s and Partners with Juniper support & JTAC cases.

• Working with Juniper Channel Support to resolve partner VAR ID & portal access issues.

• Assisting Infinigate purchasing with DRF/pricing issues.

• Managing pre-order submissions with purchasing.

• Working with Infinigate operations teams on part code setups


General Skills

• Ability to work on own initiative and work as part of a team.

• Ability to work under pressure.

• Ability to always remain highly organised.


Personal requirements

• Motivated and enthusiastic.

• Able to demonstrate consistent accurate work.

• Maintain a professional and polite disposition at all times.


Benefits

• Up to £28,000 salary per annum

• 25 days annual leave rising to 28 days with length of service plus bank holidays.

• Day off on your birthday.

• Life assurance of 4 x basic salary and group income protection from start date.

• 5% employer matched pension contributions after 3 months service.

• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.

• Hybrid working arrangements and standard office working hours are 9am – 5.30pm

• Employee assistance programme for practical and emotional support.

• Free parking and complimentary refreshments onsite.


Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at jobsUK@infinigate.com


If you are interested in applying for this role or have any additional queries on the role, please submit your CV quoting “Juniper Networks Product Administrator” to JobsUK@Infinigate.com.