Operations Team Manager

2 days ago

bournemouth, United Kingdom Nationwide Building Society Full time

As an Operations Team Manager, you will be responsible for a team of individuals processing work for our landlord customers. You will train, coach and develop people on how to do their role considering risks, ensuring the required standards for quality monitoring are met, and supporting team members through comprehensive Route to Compentencies. Landlord objective is to deliver great customer service and you’ll be part of the leadership team charged with providing this. It is a challenging environment, where things can move fast, but it is also an exciting and rewarding role.

The role is within the Mortgages & Financial Wellbeing function, which is responsible for supporting landlords build portfolios and improve their properties.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .


You’ll need a strong focus on Leadership, business controls, people management and process improvement and be expected to deliver a range of challenging business objectives. You’ll drive efficiency through excellent operational and leadership skills. You’ll work as part of a team that shares resource and experience, driven by a passion to put the customer at the centre of everything we do. Motivating and encouraging team members through daily mentoring, training, buzz sessions, floor walking and team meetings. Actively promoting teamwork within own team and the larger department.

Exercising your mandate on a daily basis & ensuring the quality of execution protects the Society as well as our customers. This includes executing Legal documents at Portman House, Bournemouth.

Key to the success of this role will be supporting the growth and development of the operational team members. This will be coordinating training needs, improving performance as required and delivering leadership through clear and honest communication. Through it all, your goal will be delivering great customer service, maintaining the highest quality within Service Level Standards.


  • Have a strong background in a busy, high volume, fast paced operation.
  • Knowledge of Summit system or other similar platforms used in landlord administration.
  • Be able to demonstrate leadership experience.
  • Be positive and motivated with an inspirational approach to getting the best out of your team, you won’t be afraid to tackle difficult line-management issues and use performance management to motivate the team. A highly professional business attitude is essential, with the ability to meet deadlines and develop creative solutions that improve performance
  • Have excellent written and verbal communication skills both at team level & with stakeholders
  • Have a passion for the customer and be able to evidence your success in delivering great service. You’ll be able to evidence that you work well as part of a team committed to making the best use of its skills and resources. You’ll have a background in managing a high volume business and working towards challenging targets. With an analytical mind and the passion to always improve service you will champion continuous improvement.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.


There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata


Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.


If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

  • Financial Operations Manager

    1 week ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    {"h1": "Finance Manager Role at Team Jobs", "p": "We are seeking a highly skilled and detail-oriented Finance Manager to join our team at Team Jobs. As a key member of our finance department, you will be responsible for managing financial operations, supporting strategic financial planning, and overseeing a team of Financial Assistants.", "ul": [{"li":...

  • Financial Operations Manager

    1 week ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    {"h1": "Finance Manager Role at Team Jobs", "p": "We are seeking a highly skilled and detail-oriented Finance Manager to join our team at Team Jobs. As a key member of our finance department, you will be responsible for managing financial operations, supporting strategic financial planning, and overseeing a team of Financial Assistants.", "ul": [{"li":...

  • Senior Financial Operations Manager

    3 weeks ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    Job Title: Senior Financial Operations ManagerTeamJobs is seeking a highly skilled and detail-oriented Senior Financial Operations Manager to join our valued client's team in the care sector. This senior role demands a professional who can manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and...

  • Financial Operations Manager

    3 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    Finance Manager Job DescriptionTeamJobs is seeking a highly skilled Finance Manager to join our valued client's team. This senior role demands a detail-oriented professional to manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and supervise a team of Financial Assistants, providing guidance and...

  • Financial Operations Manager

    3 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    Finance Manager Job DescriptionTeamJobs is seeking a highly skilled Finance Manager to join our valued client's team. This senior role demands a detail-oriented professional to manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and supervise a team of Financial Assistants, providing guidance and...

  • Financial Operations Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs - Commercial Full time

    Finance Manager Job DescriptionTeam Jobs - Commercial is seeking a highly skilled Finance Manager to join our team. This is a senior role that demands a detail-oriented professional to manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and supervise a team of Financial Assistants, providing...

  • Financial Operations Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs - Commercial Full time

    Finance Manager Job DescriptionTeam Jobs - Commercial is seeking a highly skilled Finance Manager to join our team. This is a senior role that demands a detail-oriented professional to manage financial operations and support strategic financial planning.Key Responsibilities:Team Leadership: Manage and supervise a team of Financial Assistants, providing...

  • Storeroom Operative

    1 week ago

    Bournemouth, United Kingdom Team Jobs Full time

    TeamJobs is excited to offer an opportunity to join our client in Bournemouth as a Storeroom Operative. In this role, you'll collaborate with the sales administration team to ensure accurate and timely production and shipping of customer orders.Up to £24,000Monday to Friday 8.30am -4.30pm or 9am - 5pm22 days annual leave plus Bank Holidays (raising with...

  • Logistics Operative

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    **Job Summary**Team Jobs is seeking an experienced Warehouse Operative to join their warehouse team on a Permanent contract. As a key member of the team, you will be responsible for ensuring the smooth operation of the warehouse, including picking, packing, and labelling stock.**Key Responsibilities**Picking and packing stock with high accuracy and...

  • Logistics Operative

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    **Job Summary**Team Jobs is seeking an experienced Warehouse Operative to join their warehouse team on a Permanent contract. As a key member of the team, you will be responsible for ensuring the smooth operation of the warehouse, including picking, packing, and labelling stock.**Key Responsibilities**Picking and packing stock with high accuracy and...

  • Warehouse Operative

    9 hours ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    {"h1": "Warehouse Operative Role", "p": "We are seeking an experienced Warehouse Operative to join our team at TeamJobs. As a Warehouse Operative, you will be responsible for picking and packing, manual handling, pallet wrapping, and quality checking products. Key Responsibilities: * Picking and packing products with high accuracy * Manual handling of...

  • Warehouse Operative

    11 hours ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs Full time

    {"h1": "Warehouse Operative Role", "p": "We are seeking an experienced Warehouse Operative to join our team at TeamJobs. As a Warehouse Operative, you will be responsible for picking and packing, manual handling, pallet wrapping, and quality checking products. Key Responsibilities: * Picking and packing products with high accuracy * Manual handling of...

  • Storeroom Operative

    1 week ago

    Bournemouth, United Kingdom Team Jobs - Commercial Full time

    TeamJobs is excited to offer an opportunity to join our client in Bournemouth as a Storeroom Operative. In this role, you'll collaborate with the sales administration team to ensure accurate and timely production and shipping of customer orders. Up to £24,000 Monday to Friday 8.30am -4.30pm or 9am - 5pm 22 days annual leave plus Bank Holidays (raising...

  • Financial Operations Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs - Commercial Full time

    Job Title: Finance ManagerWe are seeking a highly skilled and detail-oriented Finance Manager to join our team at Team Jobs - Commercial. This is a senior role that demands a professional with excellent leadership abilities, strong attention to detail, and a high level of confidentiality and empathy.Key Responsibilities:Team Leadership: Manage and supervise...

  • Financial Operations Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Team Jobs - Commercial Full time

    Job Title: Finance ManagerWe are seeking a highly skilled and detail-oriented Finance Manager to join our team at Team Jobs - Commercial. This is a senior role that demands a professional with excellent leadership abilities, strong attention to detail, and a high level of confidentiality and empathy.Key Responsibilities:Team Leadership: Manage and supervise...

  • Warehouse Operative

    10 hours ago

    Bournemouth, United Kingdom Team Jobs Full time

    Warehouse Operative - Afternoon Shifts TeamJobs are working with an excellent local company based in Ferndown who are looking for experienced Warehouse Operatives to join their warehouse team.A typical day in the role as a Warehouse Operative includes:Picking and packingManual handlingPallet wrappingUse of hand held scannersQuality checking productsShift...

  • Warehouse Operative

    4 hours ago

    Bournemouth, United Kingdom Team Jobs Full time

    Warehouse Operative - Morning Shifts TeamJobs are working with an excellent local company based in Ferndown who are looking for experienced Warehouse Operatives to join their warehouse team.A typical day in the role as a Warehouse Operative includes:Picking and packingManual handlingPallet wrappingUse of hand held scannersQuality checking productsShift times...

  • Operations Team Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom NATIONWIDE BUILDING SOCIETY Full time

    About the RoleWe are seeking an experienced Operations Team Manager to join our Mortgage and Financial Wellbeing function. As a key member of our leadership team, you will be responsible for managing a team of individuals processing work for our landlord customers.Your primary focus will be on training, coaching, and developing team members to ensure they...

  • Operations Team Manager

    4 days ago

    Bournemouth, Bournemouth, United Kingdom NATIONWIDE BUILDING SOCIETY Full time

    About the RoleWe are seeking an experienced Operations Team Manager to join our Mortgage and Financial Wellbeing function. As a key member of our leadership team, you will be responsible for managing a team of individuals processing work for our landlord customers.Your primary focus will be on training, coaching, and developing team members to ensure they...

  • Luxury Coach Operator

    1 month ago

    Bournemouth, Bournemouth, United Kingdom Dh Team Full time

    Position Overview:As a vital member of our team at Dh Team, you will be responsible for delivering exceptional service to our clients while ensuring their comfort and safety during travel.Key Responsibilities:Delivering outstanding customer service to all passengersSafely transporting guests to various accommodationsAssisting with luggage handlingUpholding...