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Operations Team Manager

2 months ago

Bournemouth, Bournemouth, United Kingdom NATIONWIDE BUILDING SOCIETY Full time
About the Role

We are seeking an experienced Operations Team Manager to join our Mortgage and Financial Wellbeing function. As a key member of our leadership team, you will be responsible for managing a team of individuals processing work for our landlord customers.

Your primary focus will be on training, coaching, and developing team members to ensure they have the necessary skills and knowledge to perform their roles effectively. You will also be responsible for ensuring that the required standards for quality monitoring are met and supporting team members through comprehensive Route to Competencies.

Key Responsibilities
  • Manage a team of individuals processing work for landlord customers
  • Train, coach, and develop team members to ensure they have the necessary skills and knowledge
  • Ensure quality monitoring standards are met
  • Support team members through comprehensive Route to Competencies
  • Drive efficiency through excellent operational and leadership skills
  • Work as part of a team that shares resource and experience, driven by a passion to put the customer at the centre of everything we do
Requirements
  • Strong background in a busy, high-volume, fast-paced operation
  • Knowledge of Summit system or other similar platforms used in landlord administration
  • Leadership experience
  • Positive and motivated with an inspirational approach to getting the best out of your team
  • Excellent written and verbal communication skills
  • Passion for the customer and ability to evidence success in delivering great service
About Us

Nationwide Building Society is the world's largest building society, with over 15 million customers. We have a relationship with almost a quarter of the UK's population. As a building society, we're owned by our members – that's our customers who have their current account, mortgage, or savings with us.

We're a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits. We're seeking talented individuals who share our values and are passionate about delivering great customer service.