General Manager

4 hours ago

wales, United Kingdom The Gilchrist Collection Ltd Full time

Are you a dynamic and experienced hospitality professional ready to lead a beautiful wedding venue to new heights of excellence? We are seeking a results-oriented General Manager to oversee the operations of Plas Maenan Wedding Venue. This role presents a unique opportunity to showcase your leadership skills and passion for delivering exceptional guest experiences in the enchanting world of weddings. As General Manager, you will play a pivotal role in ensuring seamless event execution, fostering client relationships, and driving overall business growth. If you thrive in a fast-paced and busy environment and possess a proven track record in hospitality and staff management, we invite you to join our dedicated team and contribute to crafting unforgettable moments for our guests on their special day.

REQUIREMENTS:

1.MUST have 3-5 years of General Manager experience in hospitality with proven track record of target attainment.

2.MUST have strong leadership, team building and delegation skills.

3.MUST have excellent communication, organisation, and problem-solving skills.

4.MUST have comprehensive understanding of financial and target reporting.

5.MUST be a UK citizen or have legal work eligibility in the UK.

6.MUST have valid drivers license and transportation to and from work.

7.MUST have a clear criminal record.

ROLE RESPONSIBILITIES SUMMARY:

  • Reporting to the Regional Operations Manager at Head Office.
  • Keeping abreast with all relevant industry laws and regulations and ensuring they are implemented to safeguard the venue.
  • Overseeing that all relevant Health and Safety laws and procedures are adhered to.
  • Overseeing the mandatory yearly re-training for all staff in Fire Safety, Manual Handling, Health and Safety, COSHH and any other essential training.
  • Managing the venue staff and keeping them inspired and productive as well as overseeing all weddings and events held at the venue to ensure they are successfully delivered.
  • Utilising all company policy and procedures in relation to HR, Finances, Sales, Wedding/Event Delivery, and other key operational matters.
  • Efficiently controlling the overall finances for the venue and meeting forecasting/budgeting targets and thus improving the NOI of the venue.
  • Collecting and sending accurate payroll information to the Head Office. Verifying and approving all holidays using the HR software of the venue.
  • Supporting venue Sales Consultants to attain sales targets and improve overall conversion rates.
  • Ensuring that the weekly reporting of all required statistics is carried out accurately and sent to Head Office weekly.
  • Managing the overall security of the venue.
  • Stock management and reporting.
  • Creating relationships with the community and other vendors to establish a network of wedding and event professionals that help bring business to the venue.
  • Working with the Properties team at Head Office to plan, schedule and execute any renovations, refurbishment, and major changes to the property.
  • Overseeing the entire recruitment, onboarding, and indoctrination processes for new staff in liaison with Head Office HR. Carrying out regular performance reviews and supporting staff development and growth.
  • Following HR policies and procedures to effectively and justly investigate and handle staff HR matters and, as required, liaising with Head Office HR whilst maintaining GDPR.
  • Effectively investigating and handling any client complaints so they get fully resolved. Applying all policies and procedures concerning complaints and refunds.
  • Holding and performing all duties of the Operations Manager in their absence.
  • Holding daily, weekly, monthly HOD and staff meetings. Doing regular department inspections to ensure productivity is high and required administrative systems are being followed and kept up to date.
  • Maintaining a positive work environment and promoting staff morale, challenging any negativity, and working towards positive outcomes.

The above summary includes the responsibility of the role but is not limited to.

SALARY:£50K- £55K per annum + incentive scheme (dependant on experience, qualifications, and performance)


JBRP1_UKCT

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