Specialist Homelessness Prevention Coordinator

4 weeks ago

london west end, United Kingdom Hestia Housing Support Full time

We are Hestia. We make a difference. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Hestia's homelessness Prevention Service provides support to single adults who are homeless or at risk of being made homeless within 56 days. This is a payment-by-results scheme where we aim to achieve specific outcomes and prevent homelessness through mediation and sourcing new accommodation.

In this role you will manage a caseload of service users over an 8 month period, this is to ensure they settle in to new accommodation and can go on to sustain their tenancies independently. This a hybrid position where you will work up to 3 days per week in our Central Office in Aldgate.

A day in this role looks like….

As a Specialist Homelessness Prevention Coordinator at Hestia, you will play a crucial role in our Homelessness service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

  • You will work in a busy team coordinating a frontline service for those who are homeless or threatened with homelessness.
  • You will utilise your specialist knowledge and understanding of housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness eviction and tenants' right to prevent or relieve homelessness and sustain tenancy.
  • You are required to be target led whilst coordinating and negotiating with local lettings agents, private landlords, family/friends and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs.
  • To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.
  • To manage own caseload effectively and drive engagement with clients in line with service standards and Hestia Values.
  • To undertake comprehensive assessments and ongoing reviews of client's needs, options and opportunities by creating focused and co-produced Personal Housing Plans and agreeing actions to improve their housing options. Including the wider support planning, linking with education, employment, health and other support providers and agencies.
  • To actively work with clients to prevent their homelessness by assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted.
  • To advise clients on their housing options with regards to private rented, house shares, supported
    accommodation or access to social housing.
  • To develop and maintain effective working partnerships and arrangements with all statutory, voluntary and commercial organisations to include contributing to active partnership working with voluntary sector and other local partners to address the support, education, employment and training needs of customers.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

  • Can demonstrate knowledge and experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness eviction and tenants' rights.
  • Can demonstrate knowledge and experience of working with welfare benefits legislation (including welfare reform) and (Health and Safety).
  • Can demonstrate knowledge and experience of working with the causes of homelessness and the ability to create interventions with service users to address these.
  • You have previously worked in a target led environment.
  • You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.
  • You thrive in negotiating and accomplishing daily outcomes.
  • You have strong work ethics with excellent customer service focus.
  • You have impeccable organisational skills. 
  • Ability to positively manage a busy client caseload and own workload in line with service standards and Hestia values, working towards client progression and meeting service targets and deadlines, reviewing work and priorities.
  • The ability to use computer systems, including databases as part of your day-to-day work.
  • Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.
  • Excellent at building relationships with team members and the public.
  • Socially conscious and want to make a difference.
  • Good at building relationships with team members and the public.
  • Flexible and adaptable team player with a can-do attitude.
  • Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

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