Application Support Engineer

4 days ago

leeds west yorkshire, United Kingdom Fruition IT Full time

Role: Applications Support Analyst - 9 Month Fixed Term Contract
Location: Fully Remote - Requirement to be in Leeds 1x per month

Hybrid/Remote: Remote
Package: £40,000 pro-rata

An international leader in business services are looking for an Applications Support Analyst to join their Application Support team.

The Application Support Analyst will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.

The client are looking for somebody with a strong background in:

  • SQL
  • CRM, ideally, InterAction+ or a legal specific CRM
  • Jira
  • ServiceNow

Key Responsibilities - Applications Support Analyst

  • Take ownership of incidents, problems, and requests, determining appropriate actions.
  • Use ServiceNow for incident, change, and problem management.
  • Assist with cross-skilling team members across multiple technologies.
  • Progress support requests, keeping stakeholders informed.
  • Liaise with developers and suppliers to address system issues and enhancements.
  • Ensure tasks meet service and operational level agreements.
  • Document work following required standards and tools.
  • Develop hardware/software installation plans and follow specifications.
  • Drive continual improvement, sharing insights to enhance team performance and maturity.

Key Experiences - Applications Support Analyst

  • Strong understanding of the fundamentals of infrastructure and system security
  • Strong levels of customer service within IT Support
  • Understanding of SLAs and OLA
  • Desirable knowledge of a Windows Server 2012-2019
  • SQL
  • CRM, ideally, InterAction+ or a legal specific CRM
  • Jira
  • ServiceNow

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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