Mortgage Servicing Officer

2 months ago

wolverhampton, United Kingdom OSB Full time

About the team:

The Mortgage Servicing team process customer service-related tasks for the lending brands within OSB Group.

Our philosophy:

Before you read on, we'd like you to know that we're committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow:

Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.

What you will be doing:

In this varied and interesting role, you will deliver a high-quality telephony and administrative support service that visibly contributes value and exceeds client and customer expectations. Delivering exceptional customer service and keeping the customer journey at the heart of every task. Processing all queries from completion to redemption either directly from customers, solicitors and brokers, or queries escalated from within OSB Group and OSBI.

Your responsibilities will include…

  • Processing all incoming mail tasks to agreed timescales and quality standards
  • Demonstrating excellent communication skills when dealing with Telephony or administration queries, and ensure the customer journey is considered in all interactions. Queries will be of a technical or regulated nature so attention to detail and subject knowledge is key.
  • Maintaining a high level of speed and accuracy when processing documents, ensuring productivity targets are achieved in conjunction with high quality targets.
  • Interpreting customer issues and analyse existing policies and procedures to determine a suitable resolution
  • Providing administrative support to the Admin or Securities team when servicing volumes allow
  • Ensuring correct appliance of procedures for each Client, and take responsibility to report breaches to line manager when identified.

In return for your commitment:

Please use this link to see the fantastic benefits available at OSB:

Could you be the one?

We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous experience of working within a regulated mortgage environment.
  • Previous experience of working in a customer service environment essential.
  • Detailed understanding of Microsoft Word, PowerPoint and Excel is essential.
  • Advanced attention to detail skills is essential.

What to do next:

If this sounds like you, please apply now

If shortlisted from your initial application we operate a personalised recruitment process.

Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you

OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.

As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector.

We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.

#INDLP

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