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Beverage Attendant

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Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall Full time

Job Summary:

We are seeking a highly motivated and enthusiastic individual to join our Food & Beverage Team at Hoar Cross Hall as a Drinks Service Associate. As a key member of our team, you will be responsible for providing exceptional guest service, preparing and serving a variety of beverages, and ensuring the bar area is clean and organized.

Key Responsibilities:

  • Provide efficient, courteous, and professional service to guests at all times within the bar, restaurants, and other departments.
  • Assist in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, particularly the service of cocktails.
  • Answer guest queries in a polite and helpful manner.
  • Coordinate with bar staff to ensure the availability of all beverages.
  • Handle guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.
  • Maintain compliance with applicable health and safety standards, dress code, and other serving standards.
  • Undertake new or refresher training sessions as required.

Requirements:

  • Previous experience in a similar role within the hospitality industry.
  • Knowledge of a variety of beverages, including cocktails.
  • Good understanding of liquor licensing, food hygiene, and quality standards.
  • Able to work under pressure and in a fast-paced environment.
  • Excellent interpersonal and communication skills.

What We Offer:

  • Competitive rate of pay.
  • Complimentary use of the leisure and spa facilities.
  • Free parking.
  • Discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Excellent induction and training program.
  • Perkbox online benefits and discounts.
  • Opportunities for professional development and career advancement.

About Us:

Hoar Cross Hall is a luxury spa resort that combines the elegance of a stately home with the indulgence of a world-class spa. We are committed to delivering exceptional service and creating unforgettable memories for our guests.

We are looking for individuals who share our passion for hospitality and are committed to providing exceptional service to our guests.