Luxury Hotel Assistant
5 days ago
We are seeking a highly skilled and customer-focused Casual General Assistant to join our team at The Acorn Inn, a 16th-century coaching inn in the heart of Dorset. As a key member of our hospitality team, you will be responsible for delivering exceptional service and creating memorable experiences for our guests.
Key Responsibilities
- Create unforgettable moments for our guests by showcasing emotional engagement and attention to detail.
- Familiarize yourself with all menus and products available to provide informed recommendations and exceptional service.
- Maintain high standards of cleanliness and hygiene in all food service areas.
- Take orders accurately and efficiently, ensuring seamless guest experiences.
- Assist with restaurant operations, including in-house telephone calls, messages, and reservations.
- Support other departments, such as Housekeeping and Kitchen porter, as needed.
Requirements
- Excellent customer service skills and interpersonal abilities.
- Previous experience in a similar role in a luxury hotel environment.
- Ability to work effectively in a fast-paced, dynamic environment.
- Attention to detail and ability to maintain high standards of quality.
- Flexibility to work varied shifts, including weekends and holidays.
Benefits
- Competitive salary: £11.44 per hour + service charge.
- Free meals on duty and discounted food and beverages in any Red Carnation Hotel outlets.
- Complimentary uniform and dry cleaning services.
- Holiday allowance increasing with length of service up to 25 days.
- Two paid volunteering days each year.
- Free access to Employee Assistance Programme.
- Hotel-based recognition incentive (Employee of the month up to £200).
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