Luxury Hotel Assistant

5 days ago


Lower Wraxall, United Kingdom The Acorn Inn Full time
Role Overview

We are seeking a highly skilled and customer-focused Casual General Assistant to join our team at The Acorn Inn, a 16th-century coaching inn in the heart of Dorset. As a key member of our hospitality team, you will be responsible for delivering exceptional service and creating memorable experiences for our guests.


Key Responsibilities
  • Create unforgettable moments for our guests by showcasing emotional engagement and attention to detail.
  • Familiarize yourself with all menus and products available to provide informed recommendations and exceptional service.
  • Maintain high standards of cleanliness and hygiene in all food service areas.
  • Take orders accurately and efficiently, ensuring seamless guest experiences.
  • Assist with restaurant operations, including in-house telephone calls, messages, and reservations.
  • Support other departments, such as Housekeeping and Kitchen porter, as needed.

Requirements
  • Excellent customer service skills and interpersonal abilities.
  • Previous experience in a similar role in a luxury hotel environment.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Attention to detail and ability to maintain high standards of quality.
  • Flexibility to work varied shifts, including weekends and holidays.

Benefits
  • Competitive salary: £11.44 per hour + service charge.
  • Free meals on duty and discounted food and beverages in any Red Carnation Hotel outlets.
  • Complimentary uniform and dry cleaning services.
  • Holiday allowance increasing with length of service up to 25 days.
  • Two paid volunteering days each year.
  • Free access to Employee Assistance Programme.
  • Hotel-based recognition incentive (Employee of the month up to £200).


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