Senior Quality Assurance Auditor

1 day ago


London, Greater London, United Kingdom Lockton Full time

Job Title: File Reviewer


We are seeking a Senior Quality Assurance Auditor to support the first line of defense as part of the operations team in London.


The successful applicant will be responsible for undertaking detailed audits of business operations to ensure that the business meets its legal, regulatory, and operational requirements.


Key Responsibilities:



  • Plan, organize, and conduct risk-based electronic/file audits of the business.
  • Load and maintain the data collected from the audits into the file audit database.
  • Analyze, interpret results, and findings to identify trends and make recommendations.
  • Follow up on recommendations in a timely manner and communicate with the business and operations team.
  • Provide coaching where required to associates to ensure issues identified are rectified.
  • Support and guide the business regarding compliance with best practice.

Candidate Profile:



  • Willingness and ability to continue developing knowledge through formal and informal learning, both internal and external to the company.
  • Understanding of relevant classes of business.
  • Understanding of insurer products and specialisms.
  • Ability to communicate effectively and professionally with clients, insurers, and other associates.
  • Ability to manage time, prioritize, and ensure deadlines are met without compromising quality.
  • Ability to build and maintain good business relationships with clients, insurers, and associates.
  • Understanding of regulatory controls and procedures relating to commercial and retail customers, if applicable.
  • Specific auditing skills, including meticulousness, attention to detail, ability to question and challenge, and understanding of market practices and compliance with group and regulatory requirements.


About Lockton:


Lockton is a leading global insurance brokerage and advisory firm.




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