Desktop Support Specialist

4 weeks ago

Manchester, United Kingdom ITV Full time

Job Title: Desktop Support Specialist

About the Role:

As a Desktop Support Specialist at ITV, you will provide first and second line technical support to colleagues in a professional and friendly manner. Your key aim will be to provide a fix to the issue at initial contact and, if necessary, take ownership of the issue and work with relevant support channels while maintaining regular communications with the colleague until resolved.

Key Responsibilities:

  • Take ownership of issues and provide regular communication of the progress of investigations and planned solutions to customers, while managing their level of expectation.
  • Drive to maximize issue resolution at the first point of contact in the TechZone.
  • Develop a comprehensive knowledge of ITV's technology standards and procedures.
  • Work closely with on-shore and off-shore infrastructure/service desk teams to provide second line technical support, ensuring assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with operational and service level agreements.
  • Investigate the cause and take responsibility to provide analysis of reported recurring or persistent problems.
  • Update online familiarization, FAQ's, and 'how to' guides and training material.
  • Keep abreast of trends in technology and its application to understand current best practice, possible alternative solutions, and to support technical evaluations.

Requirements:

  • Experience of providing direct end-user support with exceptional customer service skills.
  • In-depth, hands-on 'problem-solving' expertise of a wide variety of user hardware with a main focus on Apple Macs.
  • Experience on Windows PCs including desktops, laptops, iPhones, iPads, Multi-Function Printers (MFP), and other peripheral devices.
  • A good understanding of structured cabling or Wi-Fi connectivity.
  • In-depth, hands-on 'problem-solving' expertise in corporate platform and application delivery.
  • Ability to work independently, be a self-starter, and own customer issues.
  • Experience using ITSM toolsets like ServiceNow would be advantageous.

About ITV:

ITV is a leading media company with a rich history of producing high-quality content for millions of viewers. We are committed to shaping culture and pushing the boundaries of what is possible in the world of television.

  • Senior Desktop Support Specialist

    6 days ago

    Manchester, United Kingdom BNY Mellon Full time

    About the RoleWe are seeking a highly skilled Senior Desktop Support Specialist to join our Technology Services Group (TSG) team. This role is located in Manchester, offering a hybrid work environment.

  • Desktop Support Engineer

    4 weeks ago

    Manchester, United Kingdom CV-Library Full time

    IT Support Engineer– 3-month Contract – Manchester My client is looking for an IT Support Engineer to provide IT support for a 3-month contract. This opportunity will involve technical issues which will be handled by telephone, email and in person. The customer is looking an IT Support Engineer to support the business’s BAU IT...

  • Desktop Support Analyst

    3 weeks ago

    Manchester, United Kingdom Talentbank Technology Partners Full time

    ️ 1st / 2nd Line Support Engineer £150 - £175 per day / Inside IR35⏰6 months Wigan1st / 2nd Line Support Engineer – 6 months - Wigan – Inside IR35An experienced Help Desk / First Line Support Engineer / 1st Line Support Engineer is sought for an initial 6-month contract with a client based in Wigan. Due to new business wins, there has been an...

  • Desktop Support Engineer

    4 weeks ago

    Manchester, United Kingdom VIQU Limited Full time

    IT Support Engineer– 3-month Contract – ManchesterMy client is looking for an IT Support Engineer to provide IT support for a 3-month contract. This opportunity will involve technical issues which will be handled by tele, email and in person.The customer is looking an IT Support Engineer to support the business’s BAU IT duties.The ideal IT Support...

  • Desktop Support Engineer

    4 weeks ago

    Manchester, United Kingdom VIQU Limited Full time

    IT Support Engineer– 3-month Contract – ManchesterMy client is looking for an IT Support Engineer to provide IT support for a 3-month contract. This opportunity will involve technical issues which will be handled by telephone, email and in person.The customer is looking an IT Support Engineer to support the business’s BAU IT duties.The ideal IT Support...

  • Specialist Support Worker

    6 months ago

    Manchester, United Kingdom Time Specialist Support Full time

    Time Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...

  • Desktop Support Analyst

    3 weeks ago

    Greater Manchester, United Kingdom Talentbank Technology Partners Full time €150 - €175

    ️ 1st / 2nd Line Support Engineer £150 - £175 per day / Inside IR35⏰6 months Wigan 1st / 2nd Line Support Engineer – 6 months - Wigan – Inside IR35 An experienced Help Desk / First Line Support Engineer / 1st Line Support Engineer is sought for an initial 6-month contract with a client based in Wigan. Due to new business wins, there has been an...

  • Desktop Support Analyst

    4 weeks ago

    Greater Manchester, United Kingdom Talentbank Technology Partners Full time €150 - €175

    ️ 1st / 2nd Line Support Engineer £150 - £175 per day / Inside IR35⏰6 months Wigan 1st / 2nd Line Support Engineer – 6 months - Wigan – Inside IR35 An experienced Help Desk / First Line Support Engineer / 1st Line Support Engineer is sought for an initial 6-month contract with a client based in Wigan. Due to new business wins, there has been an...

  • Desktop Support Analyst

    4 weeks ago

    Greater Manchester, United Kingdom Talentbank Technology Partners Full time

    🖥️ 1st / 2nd Line Support Engineer💰£150 - £175 per day / Inside IR35⏰6 months🎯Wigan1st / 2nd Line Support Engineer – 6 months - Wigan – Inside IR35An experienced Help Desk / First Line Support Engineer / 1st Line Support Engineer is sought for an initial 6-month contract with a client based in Wigan. Due to new business wins, there has...

  • Desktop Support Analyst

    3 weeks ago

    Greater Manchester, United Kingdom Talentbank Technology Partners Full time

    🖥️ 1st / 2nd Line Support Engineer💰£150 - £175 per day / Inside IR35⏰6 months🎯Wigan1st / 2nd Line Support Engineer – 6 months - Wigan – Inside IR35An experienced Help Desk / First Line Support Engineer / 1st Line Support Engineer is sought for an initial 6-month contract with a client based in Wigan. Due to new business wins, there has...

  • Desktop Hardware Engineer

    5 days ago

    Manchester, United Kingdom NRL Full time

    About the JobNRL is looking for a skilled Desktop Hardware Engineer to join our team on an initial 2-month contract based in Manchester. The successful candidate will have extensive experience in providing customer support, both remotely and in-person.The role involves working with a leading engineering consultancy to provide desktop hardware configuration...

  • Desktop Motor Engineer

    2 months ago

    Manchester, United Kingdom CV-Library Full time

    Desktop Motor Engineer Monday - Friday with no late hours or weekends Hybrid working & City Centre office £37,000 salary We are working with an industry leading Legal Organisation who specialise in the Accident Management space, they ensure that clients are rewarded appropriately for the damages caused in a road traffic accident. They have exciting...

  • Desktop Motor Engineer

    17 hours ago

    Manchester, United Kingdom Time Recruitment Solutions Ltd Full time

    Desktop Motor Engineer Monday - Friday with no late hours or weekends Hybrid working & City Centre office £37,000 salary We are working with an industry leading Legal Organisation who specialise in the Accident Management space, they ensure that clients are rewarded appropriately for the damages caused in a road traffic accident.They have exciting growth...

  • Desktop Motor Engineer

    1 month ago

    Manchester, United Kingdom Time Recruitment Solutions Ltd Full time

    Desktop Motor Engineer Monday - Friday with no late hours or weekendsHybrid working & City Centre office£37,000 salaryWe are working with an industry leading Legal Organisation who specialise in the Accident Management space, they ensure that clients are rewarded appropriately for the damages caused in a road traffic accident. They have exciting growth...

  • Desktop Support Analyst

    2 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Desktop Support Analyst Salary: £35,000 - £45,000 + Bonus + Private Medical + 9% Pension Contribution Location: Manchester My client is a rapidly growing international organisation offering a range of solutions to the global Professional Services sector. Although exceptionally successful to-date, they continue to seek stretching organic growth...

  • Technical Support Specialist

    6 days ago

    Manchester, United Kingdom First Central Services Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at First Central Services. This is an exciting opportunity for an experienced Azure and Automation professional to leverage their technical expertise in a fast-paced environment.In this role, you will provide exceptional support for a variety of products, services, and...

  • Technical Support Specialist

    3 weeks ago

    Manchester, United Kingdom PRIMARY GOAL LTD Full time

    You have the opportunity to kickstart your career with Primary Goal Ltd as a Technical Support Specialist. This role involves providing technical assistance to clients, resolving issues, and ensuring the smooth operation of their IT systems. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this field.Key...

  • Tech Support Specialist

    2 weeks ago

    Manchester, United Kingdom Hyqoo Full time

    Job Title: Tech Support SpecialistLocation: Manchester Science Park, UKThis full-time role offers an initial 5 days in office, with flexibility to adjust later. The duration is expected to be at least 6 months, potentially longer.Working Hours: 40 hours per week, during local business hoursAbout the Role:We are seeking a highly skilled Technical Support...

  • Desktop Systems Engineer

    2 months ago

    Manchester, United Kingdom Iron Mountain Full time

    THE OPPORTUNITYTitle: Desktop Systems Engineer Location: UK, fully remote Global Technology and Innovation:Driving performance and growth through people, innovation, security, and new ways of working, Global Technology and Innovation provides secure and stable infrastructure, competitively differentiated solutions, innovative technology platforms, and...

  • Desktop Services Technician

    2 days ago

    Manchester, United Kingdom VIQU Limited Full time

    About the JobVIPU Limited seeks an experienced Desktop Support Engineer to work onsite in Manchester, providing technical support services for a 3-month contract period. The ideal candidate will possess strong technical skills, excellent communication abilities, and experience in providing IT support services.Key Responsibilities:The successful candidate...