Tech Support Specialist

2 weeks ago


Manchester, United Kingdom Hyqoo Full time

Job Title: Tech Support Specialist

Location: Manchester Science Park, UK

This full-time role offers an initial 5 days in office, with flexibility to adjust later. The duration is expected to be at least 6 months, potentially longer.

Working Hours: 40 hours per week, during local business hours

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients. Your expertise in diagnosing complex IT problems and implementing solutions will be invaluable in ensuring the smooth operation of our services.

Key Responsibilities:

  1. Provide timely and effective technical support to clients via phone, email, or remote desktop.
  2. Diagnostics and troubleshooting of complex IT issues, including desktop architecture and network protocols.
  3. Maintain accurate records of client interactions and issues resolved.
  4. Collaborate with cross-functional teams to resolve escalated issues.
  5. Stay up-to-date with industry developments and best practices in IT support.

Requirements:

  • At least 3 years of experience in an enterprise technical IT support environment.
  • A strong foundation in Active Directory, Desktop Administration, and troubleshooting.
  • Familiarity with ticketing systems, Okta, and IAM tools.
  • Excellent communication skills, both written and verbal.
  • A relevant degree in Information Technology, Computer Science, or related field is preferred.
  • Industry certifications in IT support and administration are highly valued.

Benefits:

  • Competitive salary: £45,000 - £55,000 per annum (dependent on experience).
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to work with a leading talent cloud platform and contribute to its growth and success.

About Hyqoo:

Hyqoo is an on-demand talent cloud platform connecting companies with remote and vetted talent across the globe. We empower leading organizations and startups with their global hiring needs at any scale. Our proprietary AI engine revolutionizes the talent vetting and matching process, providing engaged and qualified talent faster than any service on the market.



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