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Tech Solutions Specialist
1 month ago
About the Role
We are seeking a highly skilled Tech Solutions Specialist to join our team at BCN Group. As a key member of our technical team, you will be responsible for designing and delivering end-to-end technical solutions that meet the needs and expectations of our clients.
Key Responsibilities
- Engage with clients and prospects to understand their business objectives, challenges, and needs.
- Recommend and design suitable technical solutions that align with the client's goals and budget, using Microsoft Azure & Microsoft 365 technologies.
- Provide oversight to project delivery in an escalation capacity, ensuring that the solution is implemented according to the agreed scope, timeline, and quality standards.
- Conduct technical discovery audits, assessments, and reviews of existing client infrastructures and suggest improvements and best practices.
- Work with vendors and technology market leaders to stay updated on the latest trends and innovations and introduce new solutions that can enhance our service offerings and client satisfaction.
Person Specification
- Strong background in end-to-end project delivery with a strong understanding of network and infrastructure concepts, virtualisation, and Microsoft public cloud platforms such as Azure & Microsoft 365.
- High level Knowledge of Infrastructure as Code and Azure Landing Zones.
- Identity & Microsoft Security knowledge desirable, Defender, Entra ID & Purview
- Excellent communication and interpersonal skills, with the ability to present, draw, and communicate complex information to both technical and non-technical stakeholders.
- Confident and professional communicator, capable of hosting customer workshops, training sessions, and meetings alongside account managers.
- Strong documentation and technical handover skills, with the ability to produce clear and concise scope of works, proposals, and reports.
- Advanced troubleshooting and problem-solving skills, with the ability to identify and resolve technical issues quickly and effectively.
- Experience in a similar role, ideally within another MSP or IT service provider.
About BCN Group
- BCN Group is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We're proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.
- We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort.
What We Offer
- Competitive salary and the ability to progress
- Enhanced holiday allowance increasing with length of service, plus bank holidays, we even give you the day off if you're working to celebrate your birthday
- Hybrid working policy – your wellbeing matters to us
- Company pension scheme
- 6-months of full pay during maternity leave – subject to length of service
- 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us
- Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
- Life assurance
- Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
