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Strategic Account Director

2 months ago

Charing Cross, United Kingdom Securitas Security Services Full time
Job Opportunity

As a key member of the Securitas Security Services team, the National Account Director will play a pivotal role in delivering operational excellence across the UK and Ireland. This role is instrumental in advising and supporting our clients, helping them realize their potential with Securitas.

Key Responsibilities:

  • Lead and advise clients on operational compliance while adding value across the security, fire, and safety categories.
  • Build and maintain strong relationships with clients, regularly engaging with their Senior Executive and Core Teams.
  • Propose and implement industry best practices and innovative solutions to enhance client services.
  • Ensure compliance with security industry standards and British Standards throughout the portfolio.
  • Secure long-term business relationships with clients, fostering mutual development.
  • Provide total account support to maximize customer satisfaction and identify opportunities for productivity and efficiency savings.
  • Understand the financial and legal requirements of the account, ensuring contract compliance.
  • Present clients with professional and coherent management information (MI) statistics on account performance.
  • Drive consistent operational excellence by fostering effective working relationships across the account team.
  • Align Securitas business standards with client policies and procedures to enhance consistency across the portfolio.
  • Partner with Securitas support functions to deliver unparalleled shared services in the industry.
  • Manage and support Security Specialists and Branch Managers to ensure strong customer relationships and operational excellence.
  • Coordinate and project manage client activities across Fire, Health & Safety, and Security & Technology categories.
  • Ensure financial compliance across the account, managing hours worked versus scheduled and contracted hours.
  • Maintain the PMS structure to drive consistent operational output for clients.
Essential Skills

The ideal candidate will possess:

  • Strong organizational awareness, including industry, competitor, and product/service knowledge.
  • Account planning and analysis skills with a focus on driving efficiencies.
  • Exceptional consulting, negotiating, and relationship-building abilities.
  • Proven influence and project management skills.
  • Initiative, creativity, and a high-performance culture mindset.
  • Strategic and operational thinking.
  • Excellent communication and listening skills.
Requirements

The successful candidate will have:

  • A valid driving license and willingness to travel.
  • A commitment to ongoing formal training and development.
  • Excellent PC literacy and previous management experience.
  • The ability to communicate effectively with internal and external stakeholders at all levels.
  • Team-oriented with the ability to work cooperatively.
  • The capability to handle confidential information with discretion.
  • Flexibility, honesty, and trustworthiness.
  • Strong leadership skills with a proactive, dynamic, and driven attitude.
  • Problem-solving abilities and a focus on customer satisfaction.
  • Creativity and enthusiasm with a commitment to self-development.