People Operations Manager

4 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time
Job Title: People Shared Service Manager

Reed is seeking a highly skilled and experienced People Shared Service Manager to lead our Shared Services function within the People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce information/analysis.

Key Responsibilities:
  • Manage and develop the People Shared Services function, ensuring SLA's and KPI's are met.
  • Develop, support, and manage a team of three, focusing on their ongoing learning and development.
  • Identify and implement opportunities to improve the People Service experience through process and procedure design.
  • Partner with internal HR, Payroll, Recruitment, Rota, and Communications teams to resolve queries and ensure timely communication.
  • Collaborate with the HR Systems Manager for HRIS maintenance and development.
  • Act as the first point of contact for HR queries, escalating second-line queries as needed.
  • Provide professional advice and support on employee relations matters.
  • Assist in the review and development of policies and SOPs.
  • Generate workforce performance reports and provide feedback to managers.
  • Maintain accurate HR activity reporting and handle ad-hoc reporting requests.
  • Build and maintain relationships with managers to promote HR best practice.
  • Support change management programmes and corporate induction events.
  • Maintain and update electronic employee files in line with GDPR.
  • Ensure compliance checks are maintained and escalated appropriately.
  • Suggest and implement improvements to HR policy and process.
  • Support employee relations meetings, including note-taking as required.
  • Partner with the Engagement and Wellbeing Business Partner to develop a robust exit process.
  • Provide training to managers and staff as required.
  • Attend meetings and undertake minutes as needed.
  • Undertake ad hoc projects and any other tasks as required by the business.
Requirements:
  • 3+ years within a fast-paced Shared Services Function.
  • Experience leading a team.
  • GCSE level English and Maths.
  • Effective communication skills, both written and verbal.
  • Excellent customer service skills.
  • Strong IT proficiency, especially in Microsoft Excel.
  • Strong organisational and administrative skills.
  • Full Driving Licence.
  • Experience with HR Systems.
  • Commitment to the core values of the organisation.
Desirable:
  • CIPD qualification.
  • Good grasp of employment law and HR best practice.
Personal Attributes:
  • Proactive with the ability to work independently.
  • Analytical and methodical problem-solving skills.
  • Strong attention to detail.
  • Excellent role model and ambassador for the organisation.
  • Flexible 'can do' approach.
  • Team player.
  • Self-motivated with the ability to meet deadlines.
  • Confident in decision-making.

  • People Operations Manager

    1 week ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Shared Service ManagerMy client is seeking a seasoned People Shared Service Manager to lead their Shared Services function within a dynamic and engaged People team. The successful candidate will collaborate with the People Advisors, People Business Partners, and the wider HR Team to deliver high-quality HR advice and workforce...

  • People Operations Manager

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Shared Service ManagerMy client is seeking a seasoned People Shared Service Manager to lead their Shared Services function within a dynamic and engaged People team. The successful candidate will collaborate with the People Advisors, People Business Partners, and the wider HR Team to deliver high-quality HR advice and workforce...

  • People Operations Manager

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Shared Services ManagerReed is seeking a highly skilled and experienced People Shared Services Manager to lead our Shared Services function within the People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce...

  • People Operations Manager

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Shared Services ManagerReed is seeking a highly skilled and experienced People Shared Services Manager to lead our Shared Services function within the People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce...

  • People Services Manager

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: Director of People ServicesJob Type: Full-timeLocation: WelwynReed is seeking a highly skilled Director of People Services to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and...

  • People Services Manager

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: Director of People ServicesJob Type: Full-timeLocation: WelwynReed is seeking a highly skilled Director of People Services to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and...

  • People Services Manager

    1 week ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job SummaryWe are seeking a highly skilled People Services Manager to lead our Shared Services function within the People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce information/analysis.Key ResponsibilitiesManage and develop the People...

  • People Shared Services Manager

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Shared Services ManagerReed is seeking a highly skilled and experienced People Shared Services Manager to lead their Shared Services function within a busy and engaged People team.Job Summary:The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and...

  • People Shared Services Manager

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Shared Services ManagerReed is seeking a highly skilled and experienced People Shared Services Manager to lead their Shared Services function within a busy and engaged People team.Job Summary:The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and...

  • Director of People Services

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: Director of People ServicesJob Type: Full-timeLocation: WelwynReed is seeking a Director of People Services to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce...

  • Director of People Services

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: Director of People ServicesJob Type: Full-timeLocation: WelwynReed is seeking a Director of People Services to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce...

  • People Business Partner

    1 week ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Business Partner 6 months FTCJob Type: Full-timeLocation: Welwyn Garden City with travel to Cambridge, Peterborough, and TauntonAbout the RoleOur client is seeking an experienced People Business Partner to join their team and drive the implementation of change within the operational functions. This role is crucial for delivering...

  • People Business Partner

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Business Partner 6 months FTCJob Type: Full-timeLocation: Welwyn Garden City with travel to Cambridge, Peterborough, and TauntonAbout the RoleOur client is seeking an experienced People Business Partner to join their team and drive the implementation of change within the operational functions. This role is crucial for delivering...

  • People Governance and Reporting Manager

    1 week ago

    Welwyn Garden City, Hertfordshire, United Kingdom Tesco Full time

    About the Role We are seeking a skilled People Governance and Reporting Manager to join our team at Tesco. As a key member of our People function, you will play a critical role in enabling the governance and delivery of our People Portfolio, as well as managing internal and external reporting on behalf of the People function.Key Responsibilities Develop and...

  • Lead People Portfolio Manager

    7 days ago

    Welwyn Garden City, Hertfordshire, United Kingdom Tesco Full time

    About the Role We are seeking a highly skilled and experienced Strategic People Portfolio Lead to join our team at Tesco. As a key member of our People Leadership Team, you will be responsible for leading the definition, delivery, governance, and maturity of our annual People Plan. You will partner with Group PLT to deliver the annual people plan through the...

  • People Business Partner

    4 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Business Partner 6 months FTCReed is seeking an experienced People Business Partner to join our team on a 6-month fixed-term contract. As a key member of our HR function, you will play a crucial role in driving organisational change and delivering business outcomes.About the Role:The People Business Partner will be responsible for...

  • People Business Partner

    4 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Business Partner 6 months FTCReed is seeking an experienced People Business Partner to join our team on a 6-month fixed-term contract. As a key member of our HR function, you will play a crucial role in driving organisational change and delivering business outcomes.About the Role:The People Business Partner will be responsible for...

  • People Business Partner

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Business Partner 6 months FTCReed is seeking an experienced People Business Partner to join our team on a 6-month fixed-term contract. As a key member of our HR function, you will play a critical role in driving organisational change and delivering business outcomes.About the Role:The People Business Partner will be responsible for...

  • People Business Partner

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Business Partner 6 months FTCReed is seeking an experienced People Business Partner to join our team on a 6-month fixed-term contract. As a key member of our HR function, you will play a critical role in driving organisational change and delivering business outcomes.About the Role:The People Business Partner will be responsible for...

  • People Business Partner

    3 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Business Partner 6 months FTCReed is seeking an experienced People Business Partner to join our team on a 6-month fixed-term contract. As a key member of our HR function, you will play a crucial role in driving organisational change and delivering business outcomes.Key Responsibilities:Support the Senior People Business Partner in managing...