Director of People Services

2 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time
Job Title: Director of People Services

Job Type: Full-time
Location: Welwyn

Reed is seeking a Director of People Services to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce information/analysis. This role is pivotal in developing and providing an effective and efficient Operational HR service, ensuring a high standard of customer service.

Day-to-Day of the Role:
  1. Manage and develop the People Shared Services function, ensuring SLA's and KPI's are met.
  2. Develop, support, and manage a team of three, focusing on their ongoing learning and development.
  3. Identify and implement opportunities to improve the People Service experience through process and procedure design.
  4. Partner with internal HR, Payroll, Recruitment, Rota, and Communications teams to resolve queries and ensure timely communication.
  5. Collaborate with the HR Systems Manager for HRIS maintenance and development.
  6. Act as the first point of contact for HR queries, escalating second-line queries as needed.
  7. Provide professional advice and support on employee relations matters.
  8. Assist in the review and development of policies and SOPs.
  9. Generate workforce performance reports and provide feedback to managers.
  10. Maintain accurate HR activity reporting and handle ad-hoc reporting requests.
  11. Build and maintain relationships with managers to promote HR best practice.
  12. Support change management programmes and corporate induction events.
  13. Suggest and implement improvements to HR policy and process.
  14. Support employee relations meetings, including note-taking as required.
  15. Provide training to managers and staff as required.
  16. Undertake ad hoc projects and any other tasks as required by the business.
Required Skills & Qualifications:
  1. 3+ years within a fast-paced Shared Services Function.
  2. GCSE level English and Maths.
  3. Excellent customer service skills.
  4. Strong IT proficiency, especially in Microsoft Excel.
  5. Full Driving Licence.
  6. Experience with HR Systems.
  7. Good grasp of employment law and HR best practice.
  8. Flexible 'can do' approach.

  • People Services Manager

    4 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: Director of People ServicesJob Type: Full-timeLocation: WelwynReed is seeking a highly skilled Director of People Services to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and...

  • People Services Manager

    4 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: Director of People ServicesJob Type: Full-timeLocation: WelwynReed is seeking a highly skilled Director of People Services to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and...

  • People Services Manager

    7 days ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job SummaryWe are seeking a highly skilled People Services Manager to lead our Shared Services function within the People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce information/analysis.Key ResponsibilitiesManage and develop the People...

  • Senior Financial Services Manager

    2 days ago

    Welwyn Garden City, Hertfordshire, United Kingdom East of England Ambulance Service Full time

    Job OverviewThe East of England Ambulance Service is seeking a highly skilled and experienced Financial Director to lead its Financial Services team. This is a senior corporate level role that requires a strong background in financial management, strategic planning, and leadership.Main Duties of the JobOversee the Accounts Payable, Accounts Receivable, and...

  • People Shared Services Manager

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Shared Services ManagerReed is seeking a highly skilled and experienced People Shared Services Manager to lead their Shared Services function within a busy and engaged People team.Job Summary:The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and...

  • People Shared Services Manager

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Reed Full time

    Job Title: People Shared Services ManagerReed is seeking a highly skilled and experienced People Shared Services Manager to lead their Shared Services function within a busy and engaged People team.Job Summary:The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and...

  • Senior Financial Services Manager

    5 days ago

    Welwyn Garden City, Hertfordshire, United Kingdom East of England Ambulance Service Full time

    Great healthcare requires great financial management. That's why we are seeking a highly skilled and experienced professional to lead our Finance Team at the East of England Ambulance Service.We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment). Please visit...

  • Audiology Service Lead

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we deliver high-quality, compassionate care...

  • Audiology Service Lead

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we deliver high-quality, compassionate care...

  • Audiology Service Lead

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we continue to deliver high-quality,...

  • Audiology Service Lead

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we continue to deliver high-quality,...

  • Audiology Service Lead

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we continue to deliver high-quality,...

  • Audiology Service Lead

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we continue to deliver high-quality,...

  • Audiology Service Lead

    4 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we continue to deliver high-quality,...

  • Audiology Service Lead

    4 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we continue to deliver high-quality,...

  • Audiology Service Lead

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Leader in AudiologyWe are seeking a highly skilled and experienced Audiologist to join our team as a Senior Clinical Leader in Audiology. This is an exciting opportunity to lead and develop our Paediatric Audiology service, working closely with our clinical director and general manager to improve patient care and outcomes.About the...

  • Audiology Service Lead

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Leader in AudiologyWe are seeking a highly skilled and experienced Audiologist to join our team as a Senior Clinical Leader in Audiology. This is an exciting opportunity to lead and develop our Paediatric Audiology service, working closely with our clinical director and general manager to improve patient care and outcomes.About the...

  • Audiology Service Lead

    4 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we deliver high-quality, compassionate care...

  • Audiology Service Lead

    4 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom The British Academy of Audiology Full time

    Job Title: Senior Clinical Lead for AudiologyWe are seeking an experienced and skilled Senior Clinical Lead for Audiology to join our team at The British Academy of Audiology. As a key member of our senior leadership team, you will play a vital role in shaping the future of our audiology services and ensuring that we deliver high-quality, compassionate care...

  • Group People Director

    3 weeks ago

    Welwyn Garden City, UK, Hertfordshire, United Kingdom Pinnacle Consulting Engineers Ltd Full time

    We are looking for a dynamic Director of People and Culture to help grow our successful organisation. You will be an experienced strategic leader who is able to connect people to our business objectives and values. You will oversee all aspects of HR and be responsible for developing and executing HR strategies that support our company’s growth, culture,...